Best Buy Burlington

Not all of this experience is specifically about this store, but this store did make a bad situation even worse, with rude dismissive service. I bought a computer through the website. The computer threw an error 47days after arriving at my house. Naturally I called the 888 customer service number. I was instructed to bring the computer to this store the same day. I was assured 3 separate times during the call that there would be no charge, and that should the store not be able to fix it, they would handle the boxing and shipping out of the computer for repair/replacement. It is an hour drive one way to get to this store. Once at the store, I was told "ummm actually we are appointment only. The 888 number doesn't know that, and I'm fully booked for the day." So then I had to wait in a different line to schedule an appointment, but decided to just ask for a refund or exchange instead but am told no, because it's been more than 14 days since I clicked the purchase button. (It took 15 days for the computers to arrive) I ask the cashier what I can do and he starts mumbling something about how he can't do anything and that it's above his pay grade. (The cashier was extremely rude the whole time I was there. Not just to me but also to a lady who just wanted to buy an Apple watch that was in stock, all because she was sent up front to buy the watch and didn't know that the watches came in different styles.) So I ask for a manger to find out what can be done. They don't actually get a manager. They send back a dude who says he spoke with the manager and that they can't do a return or exchange, but if I pay the $50 for the Power membership then I can get a refund because that membership has a longer refund/exchange window. The guy kept saying that it should work, but that it might not, but that I should try it anyway. They seriously wanted me to pay an extra $50 just to see. I refused and asked if they could check without me paying anything, they did and it didn't work. So I was almost out $50 for no reason. I'm further told that the store does no free repairs of any kind ever for any reason and that the 888 dude didn't know what he was talking about, but that I should call the 888 number again anyway. The rest of this story has nothing to do with this store, so I'll leave it off. *Edit* Why on earth would I want to reach out on a social media platform to discuss this review? That's the dumbest thing. I called corporate number that the 888 gave me about this and the parts of the story that didn't involve this store and the rep just kept repeating the same question "do you have a protection plan." So why would I reach out on social media platforms? Just take the L and maybe make sure that the stores match the 888 information. Especially since you can't even call the store directly! I tried.

I must say this store has changed for the better...... much better 1 star to 5 they now are on top of things upon entrance they asked if there was anything they could help me with and proceeded to promptly get someone named Tanner to help and he was perfect. Knowledgeable polite so helpful. Today I go pick up my new phone maybe I'll get a laptop while I'm there. My visit before nobody to help, rude when they had to and best buy lost a good 3k that day.❣️. Thanks Mr. Tanner

Has gone down since opening several years ago.

Horrible. Gary up front won’t honor these sales price I got ripped off paying $150 over the price of the item I bought. Also wanted to buy some speakers and a computer but no one would help me figure out what was best for my set up, the workers had no idea what they were doing two guys told me to my face that they don’t know how to work the speaker set up. What a joke I won’t be going back there ever!