All I can say is WOW. Walked in, greeted by an employee whom immediately directed me to the specific area I needed. Helped right away and everything was done in a pleasant and professional manner. Thank you for a great experience. I live in Daphne,AL and in the last 10 years when visiting our local BB, have never had this experience.
It's hard to get someone to help. I knew more than the person who did stop and tried to help. He didn't work in this section, but he did try to help. No one from the section ever showed up, even after asking the guy at the door who sa
id ask me if you need anything or help.
Response from Best Buy
January 16, 2025
Hello, Kevin,
Thank you for leaving us a review. I understand the importance of receiving courteous service, especially after reaching for support. We appreciate your feedback, and would like to formally document your interaction in our system. If you could, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook (facebook.com/BestBuy)
Twitter/X (twitter.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64683082" when reaching out social media.
Thank you,
^Ruby
The store is unorganized and the customer service is very slow. Also the guy in the front is just frowning at you when you walk in.
I gave an extra star for cleanliness even though unorganized.
Pensacola is a much much better experience 👍
Response from Best Buy
January 13, 2025
Hello, Guy,
Thank you for reaching out to us on Google, and taking the time to share your feedback here on your recent experience. We understand how important excellent customer service can be, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64674024
regards,
^Brandon
Conociendo A
January 11, 2025
Great service, found what we were looking for.