Best Buy Burnsville

I was so excited for this store to open as when I moved into the area, our local Best Buy stores closed shortly after. Best Buy was my first job as a teenager and any time I need electronics, this has been my Go-To place. So my family was really glad to be able to shop our local Best Buy again. I cannot express enough how disheartening, and disappointing it is to have walked into this store on several occasions where the only person to greet us is the LP in front. We ended up going to other stores to purchase our needs instead. It was no big deal until this most recent time I went looking for a new cell phone and smart watch to go with it. Multiple employees were standing around and within earshot of my husband and I asking questions to each other about the products we looking at. After 20 minutes or so with no help, or anyone greeting us, we left the store...the kicker...by the time we got to our car, we saw 2 of the employees who were standing around without working, just walking around outside. Incredibly frustrating that what was so deeply ingrained into my teenage self with my first real job was a customer service experience to make customers feel like guests and be sure they keep coming back, and THIS is what we get with our BRAND NEW Best Buy. Do better.

My wife and I bought an insignia tv from them and 45 days later the thing started malfunctioning the sound not working and none of the hdmi ports recognizing anything instead of replacing the damn thing my wife was told we have to wait till 4 days later which is tomorrow July 30th for a technician to come out and try and fix this damn lemon. My wife calls them today just to be informed that if they can't fix the damn thing then we will have to wait several more days for a replacement. 45 day old TV and they are making us jump through hoops replace your defective equipment bestbuy dont sell your customers trash.

I have never experienced horrible customer service until I went to this Best Buy with a friend to return her tv that she had less then 2 months to exchange. She called their 1-800 number and had everything set up. Once we got to the store, the so called manager Bryan Robles immediately talked to us like we were less than and trying to pull over a fast one. When she was explaining she had an appt and a confirmation number he was acting surprised and questioned her on that. We went over to geek squad and because he was the acting manager they had to go talk to him. He tells them to trouble shoot. She shows video of what the tv is doing and the geek squad guy August was going to get a new tv. Bryan stepped in and 40 mins later we are still waiting while he’s giving us every excuse on why it can’t be replaced and basically customer service was wrong but yet he says there are no numbers to the store. Horrible manager and horrible practices. I won’t be back to this Best Buy and will question making another purchase at one

I bought a router and had issues with it. Nobody knew how to resolve it. My 1GB fiber was only downloading 50mb and uploading 980mb. I tried another and the same problem. It was too many hops. I moved the switch to the front and it resolved. Expertise is a bit slim there.