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Frequently Asked Questions About Best Buy Las Cruces

How do I check product availability at the Las Cruces Best Buy?
How do I check my order status?
My local Las Cruces Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Las Cruces stores’ holiday hours?

Recent Reviews

4.2
(2735 reviews)
Kathy V
February 08, 2026
5 out of 5
Sweet, charming, full of lovely Mexican style gifts, and decor. Joyce, the owner, is always welcoming, and does everything from taking your order, serving the delicious food, and keeping your coffee cup filled. The outdoor patio is dog friendly and our go to place in the summer.
Tina C
February 06, 2026
1 out of 5
Stopped in at my Las Cruces NM Best Buy, there was a loaded, poopy diaper just outside the front door. It was obvious what was in the diaper as it was partly open and over flowing. I told the greeter about the diaper obstacle and she just rolled her eyes. Twenty minutes later, I am at the cashier and I can still see the diaper outside the doors so I mention it to the cashier. He proceeds to tell me that yes, they are aware but they just can't find anyone who's willing to go out there are pick it up. The lack of care the employees exhibited was shocking and embarrassing. Once I really looked around, the entire parking lot had garbage strewn about and smashed flat by cars because it's been there a while. What a shame because it's an easy fix.
Response from Best Buy
February 06, 2026
Hi, Thanks for leaving your feedback. We appreciate you taking the time to bring this to attention. We completely get where you're coming from and understand your concerns. Your feedback has been noted.
Larry T
January 23, 2026
5 out of 5
Product I was looking for was in stock. Sales associate was knowledgeable and friendly.
Jo W
January 12, 2026
5 out of 5
Jonah, in store, was very knowledgeable and made our experience painless. We bought a 75 in. He set up our delivery the next day! Silver and Alex delivered, hung and set up the TV to remote. They were friendly and professional. They knew exactly what they were doing, had that TV up in no time at all! Thank you guys!!! Excellent customer service all around!

About Best Buy Las Cruces

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