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Best Buy Jacksonville
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Jacksonville
How do I check product availability at the Jacksonville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jacksonville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jacksonville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jacksonville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2768 reviews)
Pamela T
May 05, 2025
5 out of 5
Alvin V is the MAN!!! He was so patient and so thorough with my husband and I when buying a new TV. He answered ALL our questions, gave recommendations based on our wants and needs and helped load the new tv into the car. Thanks Alvin!!
hunter s
April 26, 2025
5 out of 5
Helpful and competent sales employees
Cal M
April 16, 2025
1 out of 5
I was sold the wrong cover for my phone
Response from Best Buy
April 17, 2025
Hello, Cal,
Thank you for reaching out to us here on Google and sharing your experience with us. We understand how important protecting out phone can be, and we understand how having the right case can affect that. We would be happy to take a closer look into this with you to assists in any way possible while documenting your feedback. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 65049485
Regards,
^Brandon
Fred R
March 11, 2025
5 out of 5
Went in to buy a new laptop. We were greatly help by Chris. He was very knowledgeable and helpful. He was a “can do” kind of guy. And he did! We bought a MacBook Air. After researching on Cons. Rep. All of the Mac’s had a very high rating. Thanks Chris and BB. Oh and the price slightly out did Amazon. Plus…we had Chris!