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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Jacksonville
How do I check product availability at the Jacksonville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jacksonville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jacksonville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jacksonville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2895 reviews)
Marleigh B
June 21, 2026
5 out of 5
I have never been to Best Buy but my iPad needed to be restored and there prices where better then a cell phone repair shop and I loved the experience especially since it was my first time on there the geeks repair people where very kind and respectful and give me a good deal on my iPad and I’m a home body I hate going places but I needed my iPad fix and I felt calm and peace full so 5 stars up Best Buy
Crystal M
June 16, 2026
1 out of 5
Can't call the store,its some foreigner who keeps repeating themselves. No resolution. Took out a one item order 3 times.
Response from Best Buy
June 16, 2026
Good Morning, Crystal,
We certainly understand how you are feeling after being unable to connect with the team you needed when you called in. We would be happy to review this further with you. Please start by sending us a private message on social media that includes your Google review case ID: #173285.
- Facebook (https://bby.me/rMpwq3)
- Twitter/X (https://bby.me/kpK2hu)
- Instagram (https://bby.me/yCIBBm)
D
June 05, 2026
1 out of 5
Purchased a on shelf item-over the range microwave and agreed to let BB install . After the installation, I saw the two grills that hold the charcoal filters in place were not present after being assured, multiple times that ALL parts were present and the unit "Condition:EXCELLENT" as noted on the receipt. Since you cannot actually call to speak with a manager anymore , you have to drive 45 min one way, Not a pleasant experience at all and no, I dont want your social media A.I. requesting feedback. Best Buy Jacksonville,NC sucks I should have purchased from a local appliance store as I had originally planned and I would not have extra hours of wasted time in the store and outside the store to deal with.
Edit to add
Spoke via Facebook with Caleb who ordered the missing parts no charge. Review for the store and ability to contact them stands.
Susan P
May 24, 2026
1 out of 5
Don't go here! Horrible customer service ! I was looking at TVs and the employee saw me and when he finished ringing someone up he disappeared. Then had to wait awhile before someone else showed up and he wasn't too helpful. Went to the front to pay for something and it took so long I just put the item back and left. I'll go to Wilmington next time!