The 5 star rating is for the staff there. They're always polite, and can take care of any returns without issues. The store itself is nothing like it was 10 or 20 years ago. There's no excitement, or character to the place anymore. I miss the old days. That's the case for most major retailers now.
The older guy who works the customer service desk needs to be retrained or fired. Unprofessional doesn't even begin to describe my experience.
Response from Best Buy
March 17, 2026
Hello, Brandon,
Thank you for reaching out to us here to share your experience. We understand how important excellent customer service can be, and we would be happy to take a closer look into this to document any feedback you may have here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 130400.
Facebook (https://bby.me/Mlrm82)
Twitter/X (https://bby.me/E7AtNF)
Instagram (https://bby.me/PBNAgT)
We look forward to assisting you there.
I came in for a laptop with certain specifications for school and a strict budget and walked out having ordered delivery of exactly what I needed. The whole process was quick, easy, and painless thanks to Mike. (I know there's two Mikes, this one wore glasses and a really interesting silver snake ring). Received my laptop today, very pleased with my purchase.