Amanda B
September 24, 2026
Very very rude employee that works in the apple department. I will NEVER go back! That's how ugly he was to me.....
robert k
September 17, 2026
Insignia tv went in for repairs. Less than a year old. Not Best Buy’s fault, but I brought it in with the legs on it. It came back without legs. The only way to deal with this is to have to drive back the the store, tell them and hope they have legs in stock. Calling best buy first gets you an AI then a real person. Neither of course could help. If I can’t get a person on the phone to look up the repair and order legs for the tv to be picked up then why have it in the first place.
Response from Best Buy
September 17, 2026
Hello, Robert,
Thank you for sharing your concerns with your legs missing on your television after repair. We know that not getting the accessories and needing to return to the store can be difficult. You can reach out to us with Review 223798 for support.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Went to a Best Buy closer to my house to purchase 2 TVs. Had the worse experience-no customer service no one even to help me. Waited 20 mins-that store should just close. Took a second chance on Best Buy & went to the Hoover store in Riverchase shopping center. Had the best customer service from Jonathan. Purchased 2 TVs & he was able to answer all my questions & got me all the deals to be had. I will use that store for any future purchases even if it’s a longer distance to drive. They provided excellent customer service!!!
Brian M
September 04, 2026
Turned in a watch for AppleCare service. The store had my watch, after a completed repair by Apple, for over a week and never alerted me that it was ready for pick up. I had to go into the store to inquire about the status since it was taking longer than expected after Apple alerted me to shipment. The store tried to pretend like it just arrived the day before, but the UPS tracking information shows that it was there for over a week without being properly checked in by the geek squad staff. Poor management and poor operations.
Response from Best Buy
September 04, 2026
Thank you for your review.
We can understand not receiving the proper communication that we intend to provide for each of our customers. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices.
Please reach out to us in a private message on our socials:
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Please mention your review # 218109, so we can further assist you in the future!