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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Hoover
How do I check product availability at the Hoover Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hoover Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hoover stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hoover Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3861 reviews)
Angela M
October 09, 2026
5 out of 5
They are knowledgeable and customer oriented. Highly recommend
Kevin J
October 07, 2026
1 out of 5
Worse experience of my life! First a delivery date was confirmed for Sept 30 and then on the day of delivery I was called by the Geek Squad to tell me the television was discontinued and to go to the store for resolution. Once at the store I had to pay the difference To get another TV that was delivered BROKEN!. As of today for a swap out for my confirmed date the Geek Squad never showed as there was a “system error” and I have to reschedule yet again after wasting an entire day waiting on delivery. This entire process is RIDICULOUS and unacceptable.
Response from Best Buy
October 07, 2026
Good Evening, Kevin,
We certainly understand how you are feeling after an issue occurred with your recent delivery service. We would love to partner with you directly and review this situation in depth. Please send us a private message on social media that includes your Google review case ID: #231775.
- Facebook (https://bby.me/ryRUfw)
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Latricia
October 04, 2026
5 out of 5
They were very helpful
Amanda B
September 24, 2026
1 out of 5
Very very rude employee that works in the apple department. I will NEVER go back! That's how ugly he was to me.....