Best Buy Hoover

It’s a shame that in 2026 with everything going on in the world people of color are still forced to deal with racism and prejudice! This is the 3rd bad experience that we’ve had within a 1-2 month span and now it’s clear that management have no intentions of correcting this behavior and holding their employees accountable for things like this. To give some context of the latest issue my wife and I show up to Best Buy to purchase items about an hour before they open, there were only 2 people ahead of us so we were 3rd and 4th in line. Once the store opens for some reason only the first 2 people were able to get the product and they told my wife and I they were sold out(after 2 people). So as if that wasn’t bad enough what happened next took me out, I’m at the counter looking at other product and I ask to see something that I wasn’t familiar with so that I can get a better look at the product. The guy would not even hand me the product, but instead he’s trying to read the info to me and I’m telling him that I asked to see it not have him read info to me and the stuff he’s reading isn’t even what I need to know. I then say you act as if I’m gonna run out of the store with it and he just stood there looking with the Wildest facial expression. Mind you this item only cost $39.99 and I was just in this same store a month prior and spent over $800 cash buying a new phone as a gift for my wife and prior to that I can’t even count the amount I’ve spent with this company. So to be treated like that was a slap in the face, but it’s like that with every single person I’ve encountered at this location. Not one person has been kind or courteous to me or my wife and I know 1000% it’s because of the color of our skin! 2 white guys were in the line ahead of me and the cashiers are showing all teeth laughing and greeting them, thanking them and telling them to have a nice day. The moment we walk up and all that fades, I say “ good morning, how are you?” And nothing….Just looking at me with a blank expression as if I didn’t say anything. Then my wife purchases an item and you just sit it on top of the counter with the receipt? She still politely asked for a bag and the other guy started huffing and puffing! But you were just stepping and fetching with a smile for the 2 white guys in front of us, and the moment were done the next 2 guys that walk up to the registers are also white so guess what?? The smiles and laughter and joy is back! Even one of the managers is bias on stuff because about a month ago we were waiting in line for something and the worker knew one of the white guys at the front of the line and he came out and told them exactly how many they had and it was exactly enough for everyone out there, they even opened the store 30 min early for they’re “friends “. Everyone got they’re product and I was the last person in line and they should have had 1 box left, but when I got to the counter they wouldn’t sell it to me. I said they employee said they had this amount a few minutes ago and everyone got one except me, but he didn’t care just looked at me and said “we got what we got” and walked off! One thing about treating people like this is it always catches up to you! My family and friends will take our business where it’s appreciated!

Had a great experience with Devon Wright helping me find a the perfect PC for me. Best help I have had at a Best Buy in years!

I went there to buy computer monitors. I tried buying some stuff on Amazon, but it was more expensive and got delayed in shipping. Sometimes it’s nice to just be able to walk in pick up the items off the shelf and leave. Here’s to the good old days.

Waited a minute to get help, may get ignored, you just have to Google and find out yourself smh. My experience