Excellent support staff. I bought something discounted and thankfully they demanded that I view it before loading it. Good thing because I didn't like that and bought another one at full price. Then it would not fit in my vehicle and they were so gracious. I returned the next day with a bigger vehicle and they worked through a few loading issues with the new on. Spot on. Thank you.
Thomas at the online pickup has very poor customer service skills. If this is who you have in a customer facing position you will continue to get subpar customer experiences. I will be driving to the Birmingham location to purchase anything in the future even though this one is closer.
I purchased a washer and dryer and had them delivered. We were told there would be a $50 fee per appliance only if we wanted the old units removed from the property, but that moving them to the garage would be free. However, upon delivery, we were told we had to pay $100 to move both the washer and dryer regardless of whether they were taken off-site. Very disappointing and not at all what was explained to us at the time of purchase.
Response from Best Buy
May 14, 2026
Hello.
Being told conflicting information is concerning, and we would be happy to address these concerns and help assist in any way. You can connect with us via Facebook (https://bby.me/NKXsDy), Twitter/X (https://bby.me/WeqMVs), or Instagram (https://bby.me/8tQq2v). When reaching out via social media, be sure to mention that it's in response to Google Review number 152431.
Thank you.
Felt like I was interrupting when I asked a group of workers a question