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Best Buy Riverhead
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Apple Authorized Service Provider
Hearing Solutions Center
Premium Home Theater
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Frequently Asked Questions About Best Buy Riverhead
How do I check product availability at the Riverhead Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Riverhead Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Riverhead stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Riverhead Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1573 reviews)
Alan M
October 25, 2025
5 out of 5
Good
Randy C
October 16, 2025
5 out of 5
Quick in and out
Richie B
October 14, 2025
1 out of 5
If I could give negative 5 stars I would. I bought a samsung electric oven and Samsung refrigerator as a surprise gift for my wife. They show up with only the oven and say they never was told to bring refrigerator from warehouse. So I had to set up another appointment since no one called to tell me. I was then rescheduled for Friday because apparently they need a double appointment, one to deliver and install and the other to take away the old fridge. These services were prepaid already. So, the next delivery date comes and an email the night before for the 4 hour windows I need to be home for. Then during the time it was supposed to be delivered I get another email asking me to set up another appointment. I called and spoke to "Christopher" who explained that computers basically run the show and don't know how to fix an issue when the delivery isn't available. So after trying to explain they need another two appointments together because the guys delivering the refrigerator are not competent enough to remove the old one. After calming down I was given yet another appointment for 4 more days later. The night before I get the email giving me the 4 hour windows again. Next day during the 4 hour windows I get another email that my appointment has not been set up yet. Getting annoyed yet again I call and have to wait 30 mins on hold to speak to a supervisor "Anna" who claims they have the refrigerator but they need a different crew to come and haul my old one away and they are unavailable during my time frame. At this point I said I don't care when they haul the old one away just deliver the refrigerator anyway. She said she would have to get back to me anytime between 3-4 hours from now but still couldn't guarantee I would get the delivery. I have never experienced such incompetence in a major store like this. I canceled the order and bought the same refrigerator from PC Richards with FREE delivery and installation. Should have went there first. I WILL NEVER SHOP BEST BUY AGAIN.
Response from Best Buy
October 14, 2025
Hi, Richie,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand wanting accurate information and timely delivery when making a purchase at our stores. I'm sorry to hear that this may not have been the case.
If you require any additional assistance, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/41kdmq), X (https://bby.me/i4unyh), or Instagram (https://bby.me/vwouqb).
Please be sure to mention “Google review ##55655” in your social media message.
Jenna
October 13, 2025
5 out of 5
Knowledgeable and friendly staff! Bought a tv in record time, will definitely be back!