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Services Offered
Geek Squad Services
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Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Ames
How do I check product availability at the Ames Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Ames Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Ames stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Ames Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1659 reviews)
Katelyn T
July 28, 2025
2 out of 5
Bought a very expensive camera battery charger. Knowing I wanted to return it I asked about it's specific return policy and all they said was "14-day return policy". I come back a few days later, after using it once, to return it as I found a cheaper option online. I'm told because I opened it I am unable to return. I said I would've liked to know that before I bought it and the customer service rep said it's usually printed on the receipt - I checked and it most certainly was not printed on the receipt. Not helpful at all and so expensive.
Response from Best Buy
July 28, 2025
Hi Katelyn,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and I can understand your disappointment regarding being denied your return due to the item being opened. We'd be happy to discuss this further with you to address this properly and assist further. To do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/edqxos), Twitter/X (https://bby.me/zrp7o6), or Instagram (https://bby.me/vtdafh). Please also include the Google Review reference number #21613.
Regards,
^Caleb
Duane A
July 26, 2025
5 out of 5
Helpful corteous staff
Eduardo N
July 03, 2025
5 out of 5
Exelente atención al cliente
Everett B
June 19, 2025
5 out of 5
Geek Squad here was able to diagnose and repair my laptop. Not only were they able to find the problem, but they had the new part in stock and replaced it for a very reasonable price.