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Frequently Asked Questions About Best Buy Saugus
How do I check product availability at the Saugus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Saugus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Saugus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2445 reviews)
Barbara C
August 26, 2025
4 out of 5
best buy is not what it used to be but i still like to go look around
Paul D
August 19, 2025
5 out of 5
The Staff was very helpful and friendly.
Krista B
August 18, 2025
1 out of 5
Terrible terrible customer service!
Response from Best Buy
August 18, 2025
Krista,
Thank you for the review. As a consumer myself, I always expect to receive great service, which is what we want for all customers who visit our retail stores. I regret to learn this was not the case for you.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/4xcn54), Twitter/X (https://bby.me/unvj0t), or Instagram (https://bby.me/wcs3c6). I’d recommend sending a private message or DM. Please include Google Review 31383.
Regards,
^ Kristy
Teddy C
August 16, 2025
1 out of 5
Store manager— Tony was very rude. The way I was spoken down to when asking for help was not okay. Honestly super disappointed with my experience dealing with him. Everyone else was super friendly, nice, and actually willing to help. Sad to say I will do everything to avoid buying anything from this location again based on how he dealt with the interaction. Retraining wouldn’t hurt him. I’ve been to this store multiple times throughout the years but his behavior was beyond unacceptable. If I could give the store a 5 and him a 0 I would. His lack of customer service skills should be an embarrassment to Best Buy. Yikes.