They made my exchange super easy. Pro-tip- If you game a lot, get the insurance on your replacement controller from Best Buy for 19.00. After six months, my controller is trashed with controller drift, so I go to Best Buy to replace it. Make sure you specify the warranty on the replacement controller, then six months later, you can do it all over again.
Excellent customer service
Christopher B
April 11, 2026
Just completed a remodel inside. We found what we were looking for in minutes. One star deduction for electronic price displays.
Be careful buying from store be sure to check equipment. No help at all with geek squad, so the only thing I can do is leave a review.
Response from Best Buy
April 09, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following:
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Twitter/X: @BestBuy Support
Thanks!