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We’re upgrading our space, so you can upgrade yours.
This location is open for store pickup, customer service, while in-store shopping is temporarily unavailable from 10am - 12pm Monday - Friday.
Best Buy Germantown
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Germantown
How do I check product availability at the Germantown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Germantown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Germantown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Germantown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2099 reviews)
Jose F
November 23, 2024
1 out of 5
Horrible customer service! I will never again return to this store.
Moonlight (
October 27, 2024
5 out of 5
Lots Of Variety Of Technology.
Toni
October 22, 2024
3 out of 5
The establishment is clean and well organized. They had construction going on inside during business hours which made it somewhat uncomfortable as they were using machines to go up to the ceiling etc.
The staff wasn't bad but everyone seemed a bit stand offish.
What I went there for wasn't accomplished; it became a bit confusing after the screen protector I purchased was damaged by the tech putting it on. The staff was too laid back. They had a replacement screen protector sent to my home address and told me when it comes in just bring it all back and they will put it on.
Before I left the tech decided to give me a temporary fix by putting on another screen protector that doesn't cover my entire phone.
Response from Best Buy
October 23, 2024
Hello, Toni,
Thank you for reaching out to us here! We appreciate you taking the time to reach out to us here, and share your feedback with us on your local store. We would like to share your positive feedback along with way to improve with you local store. To continue working with our Best Buy Social Team and ensure your feedback is documented, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64342918
regards,
^Brandon
William Z
October 22, 2024
5 out of 5
I made arrangements to replace the CD/Radio/Satellite Radio in my wife's car with a knowledgeable technician, all at a reasonable price, and made an appointment for about a week later to have it installed. Tech was very good.