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Immerse yourself in the latest technology, hands on.
Best Buy Germantown
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Germantown
How do I check product availability at the Germantown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Germantown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Germantown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Germantown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2192 reviews)
Anh t
September 04, 2025
5 out of 5
Staff showed professionalism.
Jacob K
September 03, 2025
1 out of 5
They do not honor their protection plans. They will blow you off and give you the runaround. DO NOT BUY FROM THIS LOCATION. better off going to micro center or literally any other electronic store.
Emily L
September 01, 2025
5 out of 5
Every employee at this location was very friendly, attentive, and efficient. Rose was great during our checkout experience!
Robo C
August 27, 2025
1 out of 5
Earlier today, I ran into a delivery nightmare on Ridgecrest Drive in Germantown, Maryland. A television delivery truck had parked smack in the middle of the street, blocking traffic completely. The driveway it was meant to deliver to—19333 Ridgecrest Drive—was wide open, but apparently, no one thought to use it.
Cars were stuck, honking, and inching forward. One crazy person driving a black Toyota Camry with an anchor badge on the rear bumper, cut in front of me (I had my hazards lights on). And He or she tried to go around the truck. Spoiler alert: it didn’t work. There was literally no space. Watching that failed maneuver unfold was oddly satisfying.
Meanwhile, the delivery crew seemed entirely unconcerned, lazily handling the package while traffic chaos brewed behind them. It was a perfect storm of laziness, poor planning, and just a dash of karma.
Moral of the story? Sometimes, the roadblocks we complain about are avoidable. Other times… they’re a public lesson in patience and humility.