Best Buy Germantown

To those guys that couldn’t fix my laptop at the geek squad in Germantown and telling me that my motherboard was bad and my account is flag…and yelling at me that they couldn’t help me…thanks….next time treat people with respect you don’t know who walks in those doors…..Micro center fix my laptop told me it was my ssd settings was bad….that why it was booting to BIOS…. And to the managers plz do your job better this laptop should have been cover….and with total tech…canceling total tech soon….if you need to reach out..Instagram steven.rojas6

Purchased about 3k worth of items. Scheduled delivery and install, took the day off, and they were attempting to deliver to completely the wrong address. I felt during the transaction the service rep was pushing thru the sale. I usually go to the store in wheaton with MUCH better service and reliability. I had also requested a call from the Germantown store to register a complaint and was advised I would get s call within 24 hours. Nothing. Been a loyal customer of best buy for years. Definitely expected better. I won't be going back to that store. Ended up going to Micro Center.

Excellent customer service and a great shopping experience! I had a wonderful experience at Best Buy. The staff was knowledgeable, patient, and took the time to answer all of my questions without making me feel pressured to make a purchase. They explained the differences between the products I was considering and helped me make an informed decision. The store was clean, organized, and easy to navigate. I especially appreciated that they were upfront about pricing, return policies, and price adjustments if a sale happens shortly after purchasing. It's refreshing to shop somewhere that still values good customer service. I'll definitely be returning for future electronics purchases and would highly recommend this location to anyone looking for helpful, friendly, and professional staff.

I ordered a pair of apple earphones for my iPhone and went to pick them up from a locker this BestBuy location yesterday. I entered the code, and the locker was empty. The associate and department manager(?) looked in the back and through all the lockers, and said their system showed that the earphones had been picked up days beforehand. They had not, because I received an email notification to pick them up two days AFTER the store associates said they were allegedly picked up. All of this exchange took 20 minutes when I had my fussy toddler with me after work. Instead of simply offering me a pair of replacement earphones, the manager said he had to "review the tapes" and would call me back. I got home and called customer service to politely request a replacement. Suddenly, right after the issue was escalated, the manager called me back and confirmed I had not picked them up, and offered a replacement. My husband went to pick them up today, and unbelievably had to go through the same rigmarole! All of this wasted an hour total of time. These are $20 earphones we're talking about here! I try to give grace, but this was a frustrating experience. I will not be returning.