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Immerse yourself in the latest technology, hands on.
Best Buy Germantown
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Germantown
How do I check product availability at the Germantown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Germantown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Germantown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Germantown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2162 reviews)
Kevin P
May 07, 2025
1 out of 5
Maybe staffing is an issue but I came in Wednesday May 7th 11:30am, hoping to get a charger for my laptop - the gentleman at the door was very friendly and pointed me in the right direction; however, after that no one approached me and/or offered any assistance the gentleman who seemed to be working in that particular section was working with young lady and then after that decided to help a gentleman who had arrived after me.
I asked the gentleman in the next section for assistance, again, all I needed was a charger for my laptop. If someone had just came over and opened the drawer I would have been on my way. The gentleman in the next section over was also “busy” with a guest.
Customer service was trash at this location, simply not being acknowledged on the floor was rude and I just wasted my time. Found what I was looking for on AMAZON for way cheaper and the service is better at the Rockville location
Lauracosner70@gmail.com L
May 03, 2025
5 out of 5
It's a great place when stuff is on sale. Or have something that you're looking for.
Frank
April 26, 2025
3 out of 5
They don't keep this location well-stocked, and most items I've bought here had to be delivered. I've changed my mind about buying some because of this, but other than that, it's ok.
Aruna S
April 17, 2025
5 out of 5
Staffanie was very helpful.