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Frequently Asked Questions About Best Buy Raleigh

How do I check product availability at the Raleigh Best Buy?
How do I check my order status?
My local Raleigh Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Raleigh stores’ holiday hours?

Recent Reviews

4.3
(3156 reviews)
Raychelle C
September 06, 2025
1 out of 5
Tried to return an epson printer that was bought on August 21st. The printer was printing streaky from the moment we hooked it up. Upon bringing it back to return it on September 6th we were told the return policy was only for 15 days. One day past the return window. We were told we should pay $50 to become a best buy member & then we could return it. What sense does that make? Worst customer service ever. Won’t be back here.
Response from Best Buy
September 06, 2025
Hello, Raychella, We can see that this is upsetting and would like to know more. Please reach out to us via Facebook (https://bby.me/qgnt75), Twitter/X (https://bby.me/56qbal), or Instagram (https://bby.me/ore2uw) and mention Google Review 40338.
Chintapalli P
September 01, 2025
5 out of 5
Service is great!
Brandon W
September 01, 2025
1 out of 5
Customer service is h horrendous at this location!!!
Response from Best Buy
September 02, 2025
Hi Brandon, Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received from us didn’t meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist. We can be reached on Facebook (https://bby.me/fkwjdn), Twitter/X (https://bby.me/xm51oh), or Instagram (https://bby.me/bc2hs6). Please also include the Google Review reference number #38168. Regards, ^Caleb
Jeremiah P
August 29, 2025
5 out of 5
Best place to buy Tech and know that you're covered if something goes wrong. As soon as I walked in I had employees scrambling to help me, and you feel like you're getting the white glove treatment.

About Best Buy Raleigh

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