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Frequently Asked Questions About Best Buy Patchogue
How do I check product availability at the Patchogue Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Patchogue Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Patchogue stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Patchogue Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2325 reviews)
Sam
July 17, 2026
1 out of 5
Too focused on upselling. So much so I was handed the wrong camera model (one digit off.) when I went to return it less than 24hrs later with 0 use (upon realizing it’s the wrong model) the manager didn’t even want to hear me out and told me it was a 15% restock no matter what and walked off with a smirk. That was $550. Take me to dinner next time 😒 I ended up with what I needed, unfortunately no thanks to BB however.
Response from Best Buy
July 17, 2026
Hey there, Sam,
We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/JWqqsX), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##188921
Rocio R
July 15, 2026
1 out of 5
Horrible customer service! I was waiting for 30 minutes and no body approach me to help me out. When I went to ask the guys stading at the door to send someone my way since i wanted to buy a phone he told me to ask the only guy working at the counter for help. Once the guy at the counter finished with the customer he completely ignored me and my family. I have never been to a best buy FULL of employees unwilling to help its customers. I drove for 30 minutes to get to this location to not be helped. UNBELIEVABLE!! I'm disappointed with their lack of service. Don't go to this location!!!
Response from Best Buy
July 16, 2026
Hey there, Rocio,
We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/l7HvlS), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##188265"
Danielle B
July 13, 2026
5 out of 5
Carlos helped me so much ! He helped me find the perfect laptop for me. Very kind and great at his job!
Julie
July 12, 2026
5 out of 5
Omg Aidan, the team leader and Rich, team member went above and beyond to help me. Thank you SO much!