Best Buy Patchogue

i had a really great experience at this best buy. i went there to purchase a television set. I wished to purchase a Toshiba and seent it advertised online as 50 inch for 180$ round abouts ... i arrived about 30 minutes prior to closing and was greeted at the door but the guy that greets people at the door. he asked if I needed help but I figured I'm buying a tv its pretty straight forward ... well i couldn't find any Toshiba television sets but another guy eventually came over and checked on me and we got to talking. turns out they had more stock in the back . I didn't think places still kept stuff in the back because nows a days whenever a place is out of something and you ask if they might have more in the back the answer is always inevitably "everything we have is out on the shelves" clearly those people at those other kind of stores are just lazy and this guy here was the man cuz he hooked me up with a 55" television set for the same price I was expecting to pay for the 50" its not like the other one had some amazing display I was missing out on for this price point there all the same 4k uhd but only 60 hz etc. my only condition was I don't want the Google TV because I hate Google . so I here I am reviewing on Google maps the best buy dude that hooked me up with the television set with the roku instead of the Google ... the guy just did his job but he was very helpful and found what I was looking for when it wasn't out front. it was a good deal on a modern television set with adequate specifications and the operating system I wanted . all in all I was quite pleased with the whole experience and I thought best buy was going to be expensive and have nothing I wanted in stock but they came through with exactly what I wanted in stock ready to go that night with 20 minutes left before closing and all the staff were very nice and helpful .

Too focused on upselling. So much so I was handed the wrong camera model (one digit off.) when I went to return it less than 24hrs later with 0 use (upon realizing it’s the wrong model) the manager didn’t even want to hear me out and told me it was a 15% restock no matter what and walked off with a smirk. That was $550. Take me to dinner next time 😒 I ended up with what I needed, unfortunately no thanks to BB however.

Horrible customer service! I was waiting for 30 minutes and no body approach me to help me out. When I went to ask the guys stading at the door to send someone my way since i wanted to buy a phone he told me to ask the only guy working at the counter for help. Once the guy at the counter finished with the customer he completely ignored me and my family. I have never been to a best buy FULL of employees unwilling to help its customers. I drove for 30 minutes to get to this location to not be helped. UNBELIEVABLE!! I'm disappointed with their lack of service. Don't go to this location!!!

Carlos helped me so much ! He helped me find the perfect laptop for me. Very kind and great at his job!