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Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Florence
How do I check product availability at the Florence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Florence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Florence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Florence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2151 reviews)
Lynette C
June 06, 2026
1 out of 5
Very disappointed! I ordered on-line for 1 hour PICKUP. So I walked into Best Buy more than an hour after I placed the order. Not only was it NOT READY, but they had not even begun to prepare my order which was 1 yes ONE LAPTOP. The woman at the desk saw it on her computer but somehow it had not made it to the guy in the back. They continued to tell me that they didn't know when it would come through to his computer, yes in the back of the store. I asked them was I supposed to just hang out for the next 2 hours until they closed in hopes that the laptop order made it to the other side by then... they said YES! Seriously? Ok. So I canceled my order.
Chris T
June 04, 2026
5 out of 5
Great service from Bobby from
Instantgram
Response from Best Buy
June 05, 2026
Good morning,
Thanks for taking the time to share your experience with us. Getting a new TV is typically an exciting time. We can understand knowing exactly what you wanted to get, but not being able to get the assistance with your purchase, isn't ideal. We'd be happy to ensure this is looked into further.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/0XFzsM), Twitter/X (https://bby.me/qgFTqv), or Instagram (https://bby.me/JSJIu9), and refer to your "Google review #161032".
Randy B
May 27, 2026
5 out of 5
Officially where we buy all of personal and buisness electronics!!!!
Justin W
May 26, 2026
5 out of 5
Got my tv best customer service when I pulled up no complaints