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Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Florence
How do I check product availability at the Florence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Florence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Florence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Florence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2113 reviews)
noah j
December 18, 2025
3 out of 5
The last several times ive been here, even before the holidays, there has been an extremely long delay in service, waiting around for long periods of time before anyone can help. The selection is also more slim than it used to be.
Response from Best Buy
December 18, 2025
Hello, Noah,
Thank you for leaving us a review. It saddens us to hear that your recent experience with us was not a positive one, especially attentive customer service. At Best Buy, we strive to ensure all of our customers have a positive experience. Nevertheless, we appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #90785" when reaching out on social.
Nicholas F
December 17, 2025
5 out of 5
Great!
Patti H
December 17, 2025
4 out of 5
The camera section is somewhat nonexistent. I found that tge Best Buy in Columbia has a huge selection of cameras to choose from.
Amanda
December 17, 2025
1 out of 5
I ordered an iPad on 11/25/25 and the website kept telling me it was delayed. On 12/16/25, because I had not heard from them, I went to check on the status of said iPad and was told that there was a mix up at the warehouse and that I would not receive the iPad. Because I paid with PayPal, the money was deducted from my account at the time of purchase. There was a similar iPad in store, but the store manager said that he couldn't swap it out and I would have to pay for it then and wait for PayPal to refund me the money I paid for the first one. His only solution was for me to get a store credit card or pay an additional $800.00 out of pocket. This was a Christmas gift and now I likely wont be able to find one like I originally purchased this close to Christmas.