Best Buy Denton

Well I was going to fill out the survey on my three purchases recently but the Best Buy app isn’t that great and I couldn’t find any link to a survey but here is my review. Nathan was a great help in not only my new MacBook purchase but also my two new ninja machines. He was able to demo the product and show me the differences in specs and was able to price match the micro center price where I was originally going to purchase the computer. So he also saved me a 50min drive which was great. I’m also glad he mentioned the bestbuy plus program which gave me additional return protection and an additional discount on the spec case he sold me on as well. Thank you Nathan you and the team were great!

Have issue with item purchased on best buy app. Employee was disrespectful. Asked for manager but got a shift "lead" instead who, instead of asking me what the problem was, began to disrespect me based on what this rude teenager was saying under her breath. This is the best example of continued customer service erosion throughout the company. They sell things they refuse accountability for, at 30% markup. It's exploitation and unprofessional. I don't recommend anything from this company. They don't honor their own "price match guarantee" or anything else they promise. BUYER BEWARE should be the name of the company.

The BEST BestBuy

So we went to Best Buy today and bought a Samsung 65 inch TV that was just a little over $300. Put it on the cart, lying down went and checked out. Paid for it and bought the extended warranty on it for $70 for 5 years. We got home unboxed it set it up, plugged it in, went to turn on and it has a crack in and doesn't come on at all. So we called the support team and they said, yeah, bring it in, you know, we'll replace it, we haven't even had the TV for 12 hours. So later that day, we take it back, take it into the store, they no set it up, plug it in, look at it and the Geek Squad supervisor sorry, I did not get her name. But she is a woman, looked at us and said, that's physical damage. We're not going to replace it. I said, but we have the warranty. What do you mean you're not going to replace it? She said, well, that's physical damage and I remember your child climbing on the TV while y'all were in line to buy it. Now I get my child climbing on the TV yes, that is our fault, but my child is a one year old and not even 30 pounds. And she was on this TV for maybe 5 seconds, because she climbed on I saw her, I got her off so she did not even make it past the foam that is supposed to protect the TV. The Geek Squad supervisor said, well, we're still not going to replace it for you, I admit I did get angry and I told her this is ridiculous. We literally just bought this tv and spent $300 on this TV and I asked to speak to her manager, she said my manager's not here right now and I was like, okay, well let me have his phone number. She was like, I'm not going to give you His' phone number. I can have him call you tomorrow. Now I work in customer service and to me, this is very bad poor customer service on Best Buy's part. You're not going to replace the TV that was damaged because I'm sorry, but you cannot prove that my child climbing onto this TV did the damage, and you're not going to refund me my money and I have not even had this TV for 12 hours at this point. The geek squad supervisor lady then also said that well, I remember whenever y'all were transporting it, you had it lying down, you're supposed to transport a TV standing up. We had it lying on the cart and she was sitting right there when we were at the counter, checking out not once, did anyone say anything about needing to transport a TV standing up. Oh, and on the side note, we purchased the warranty for this t. V, but was not informed that this warranty does not cover any type of damage done to the TV. And not saying they're supposed to, but when we bought this TV me and my husband had our 3 children with us trying to get this tv out to our car, not once did any of the associates offer to help while I was trying to wrangle our 3 little ones and my husband was trying to get this TV out to the car.