Best Buy Denton

Called to see about dropping off an old computer battery that has lithium and is very unsafe to throw out. My only option was talking to an AI. The only thing it could do was tell me to either bring the computer to the geek squad, or make an online appointment. The computer is perfectly fine. Just trying to recycle an old battery.

Let me say first of all that I tried to return the Sonos era 100 outside the 60 days. The problem I have is that they don’t work with the Sonos arc. They will not connect to Bluetooth or WiFi in the Sonos app. Apparently they are not compatible. It took a while but finally they told me I could pick out something in the store at the same value. Everyone was pretty helpful but the manager who stayed in the background made some not very customer friendly remarks. Loud enough I could hear them. When I picked the Sonos 300 instead it would not ring up right. Finally after 30 minutes Jennifer the heal quad manager came out. She really needs to be taught how to be a manager. She finally said I bought a bundle and since I did not return the arc I had the pay the difference. Funny enough the bundle they sold me is not compatible. The era 100 has nothing but issues and it’s all over the internet. I’ve been a member with Best Buy for a very long time. To be treated like a child and not giving a solution is amazing to me. Jennifer really needs to learn how to connect with customers and try to give a solution. Don’t make bad remarks in the background so customers can hear. Now I still have my era 100 that are not working and no solution given. Hopefully Best Buy will do something about this and train their manager better to act better in a customer service business

I'm only giving this location a 1 star due to the lack of customer service and attitude from the manager Eli. He was very rude and didn't seem to care at all. The saving grace for this store was Miles, who is not a manager. However he did step in and took very good care of us. I think it says allot that the manager is the one that handled the situation so poorly. I recommend finding a different location if you plan to shop at best buy.

The Geeks are great