Best Buy Denton

Staff very helpfull and kind

Eli M. was a great help to me while i was in there looking at some items for my family and myself. would recommend asking for him when you go! Friendly and Helpful 10/10

I have experienced the worst customer service and delivery from Best Buy. I went inside the store to purchase a refrigerator. Give them my address then their system inputted a different address. Told the worker again. The worker told me that’s what the postal information has and they will deliver. It never happen. The delivery guy would not deliver and my address was 10 min away. When back to the store told them what happen after no resolution was done over the phone. The manager rescheduled the appt. With the incorrect address again but stated they will correct it. Comes Sunday they had to cancel for Tuesday and today it was canceled again due to incorrect address. After explaining and calling about my address. This is the 4th time. I had to be out of my appt and lost all food and spending money to buy food out because they dropped the ball. No one can seem to get the job done. It’s very disappointing to see this happen Over and over again. still no refrigerator and they don’t care.

Worst store in the area. Caleb’s arrogance and lack of customer service shows he is not fit to be a supervisor. He lack of understanding of BB’s return policy, locating information in their portal, and his inability to complete the simplest of tasks are why I won’t step back into this store. Matt Barry - If you’re reading this, please reach out so I can explain further.