REESE GREETED MY MOTHER AND I AND HE WAS AWSOME!!! We had not had a good experience a year ago, but he made it for it in every way possible. He was so patient with my elderly mom, and it requires a lot of patience to deal with someone elderly and not trying to sale something that wasn't necessary. Calab at the door walked us out to put walker in my car for mom and again Reese was so kind and patient. These two gentlemen are definitely why we will not hate going to this best buy any more. its refreshing to be dealt with the best customer service. I hope best buy values good employees like these two are. We are so happy with our purchase of a new computer after knocking it over and breaking, so it was a stressful, but they made it all better. Thank you Reese YOUR THE BEST !!!
cheryl y
November 18, 2024
Went to buy a laptop and my credit card would not work unless I jumped through hoops and gave out pertinent info. Manager would not lift a finger to resolve the issue. Guess I won't be shopping there anymore. I bought my computer from Amazon
Response from Best Buy
November 18, 2024
Hello, Cheryl,
Your Google my Business feedback is appreciated. Not being able to use the Best Buy Credit Card at a time when needed is frustrating. Best Buy Partner with Citibank to bring our customer another financing option. If there are card issues, you will need to contact Citibank linked information below. We would like to hear about your interaction with the store manager, here at the corporate office.
https://www.bestbuy.com/site/misc/financing-rewards/pcmcat102500050032.c?id=pcmcat102500050032
Please reach out through social media with the links provided. When you are reaching out mention "Google Review 64441285", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Manuel d
November 16, 2024
If you got computer problems DO NOT trust "Geek Squad." Go find a local repair company (support small local business) because Geek Squad is charge you crazy fees for unnecessary work. Tried charging me $250 just to do an OS installation that may or may not fix the Windows OS bug. They can go kick rocks. Took it home uninstalled updates and reinstalled. Problem fixed.
I offered this idea to them and the worker tried to fear monger me that doing this might ruin files and ultimately ruin the computer. Clearly he does not know what he is talking about and trying to fear the customer into purchasing an overpriced OS installation.
Response from Best Buy
November 17, 2024
Hello, Manuel,
Thank you for reaching out to us here, and taking the time to share your experience here with us. We know how important a working computer can be, and understand how we would feel in this situation. We would like to take a closer look into this with you to document any concern or feedback you may have here with our Social Team. Please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64435249
regards,
^Brandon
Horrible return policy esp if you are purchasing a gift for someone. We were told our best bet to get our money back was selling it on Facebook Marketplace.. Never shopping here again.
Response from Best Buy
November 15, 2024
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that exchange my items that are within the return policy. Can you please reach out to us on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64430463".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)