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Frequently Asked Questions About Best Buy Denton

How do I check product availability at the Denton Best Buy?
How do I check my order status?
My local Denton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Denton stores’ holiday hours?

Recent Reviews

4.0
(2386 reviews)
Vanessa S
April 01, 2025
1 out of 5
I have experienced the worst customer service and delivery from Best Buy. I went inside the store to purchase a refrigerator. Give them my address then their system inputted a different address. Told the worker again. The worker told me that’s what the postal information has and they will deliver. It never happen. The delivery guy would not deliver and my address was 10 min away. When back to the store told them what happen after no resolution was done over the phone. The manager rescheduled the appt. With the incorrect address again but stated they will correct it. Comes Sunday they had to cancel for Tuesday and today it was canceled again due to incorrect address. After explaining and calling about my address. This is the 4th time. I had to be out of my appt and lost all food and spending money to buy food out because they dropped the ball. No one can seem to get the job done. It’s very disappointing to see this happen Over and over again. still no refrigerator and they don’t care.
Lee M
April 01, 2025
1 out of 5
Worst store in the area. Caleb’s arrogance and lack of customer service shows he is not fit to be a supervisor. He lack of understanding of BB’s return policy, locating information in their portal, and his inability to complete the simplest of tasks are why I won’t step back into this store. Matt Barry - If you’re reading this, please reach out so I can explain further.
Andy B
March 18, 2025
2 out of 5
Not the best customer service, waited 15 min for an item that had to be unlocked by an employee. Found it on Walmart - 1 day delivery for cheaper while I waited.
Response from Best Buy
March 18, 2025
Hello, Andy, Thank you for providing your feedback on Google. We understand having to wait to unlock a product to purchase is frustrating. We would like to hear about your in-store experience, here at the corporate office. Feel free to reach out through social media privately the links. When you are reaching out mention "Google Review 64942991", provide details about your review, along with your full name, email, and phone number. Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Here to assist, ^Jay
Ethan T
March 15, 2025
5 out of 5
Geek squad helped me in a quick and easy manner. Very polite and listened to my problems and took them seriously

About Best Buy Denton

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