Vanesa V
February 20, 2026
Terrible experience how they handled pokemon card release day today. I knew that I would get one due to how much they have. When the store opened, it was one long line but an employee who was African I think let someone behind me who was in line get an ETB even though I was there before here. Very disappointed, y'all should know better.
Response from Best Buy
February 20, 2026
Hello,
Thanks for taking the time to leave your review. We appreciate you bringing this to our attention and your feedback as been noted. If you have any questions or other concerns you're welcome to connect with us via private message on X, Facebook, or Instagram. You may also include the Google review number 119762 as reference.
X: https://bby.me/rfpre1
Facebook: https://bby.me/04biu6
Instagram: https://bby.me/xg5ezj
Kimberley M
February 19, 2026
This is not the same Best Buy as I knew back, then seemed like they just plotted their items and walked away from him wasn’t any sales or clearance items I just went in to buy a cord for these evil eyes flex panels that I ended up, giving to some jerk
Response from Best Buy
February 19, 2026
Kimberly,
We want customers to have stellar experiences when shopping with us. Hearing that this may not have been the case with your recent visit is disheartening and we don't want you to feel that way. Please send a private message to the following: Facebook (https://bby.me/i0rxol), Twitter/X (https://bby.me/g4ifne), or Instagram (https://bby.me/uh8ts0). When doing so, be sure to reference Google Review 119452.
Your phone customer service does not work.
Response from Best Buy
February 19, 2026
Hello, Dwain,
Thank you for reaching out to us here. We understand how important excellent customer support can be, and we would be happy to take a closer look into this with you to document any feedback you may have. Please send us a private message or DM at the following Social Platforms with Google Review# 119365.
Facebook (https://bby.me/31oy63)
Twitter/X (https://bby.me/ico5an)
Instagram (https://bby.me/t787kd)
We look forward to assisting you there.
Horrible customer service