Best Buy San Marcos

Fantástico!!! Ambiente unico, tradicional... Onde George Strait iniciou carreira....

Geek squad helped me get my work email to work correctly on my new iPhone. They were so nice and did exactly what I asked.

I had a good initial experience at this Best Buy location when purchasing a gaming laptop. The staff were friendly, and the customer service during the sale was solid. Unfortunately, that’s where the positives stopped. Along with my laptop, the staff strongly recommended that I purchase a Microsoft 365 subscription. However, once I got home and set up my new device, I discovered that my existing Microsoft Office licenses had transferred over from my old laptop without issue—making the new subscription completely unnecessary. Since the Microsoft 365 subscription cost $97.41, I looked into Best Buy’s return policy, which clearly stated that it was a returnable item. I was well within the return period, so I returned to the store expecting a straightforward resolution. Instead, I was redirected from the customer service desk to a manager, who flat-out refused to process the return. Even when I pointed out the company’s official return policy, she dismissed it, saying my understanding was incorrect—without offering any clarity or alternative solutions. The only thing they offered was to cancel the subscription card, meaning I’d be left with nothing for the nearly $100 I had paid. That response felt not only unhelpful, but borderline disrespectful—especially considering I had just spent over $1,500 at this store just 13 days prior. After getting nowhere in person, I called Best Buy’s customer service line from the Best Buy parking lot, which connected me to a call center. At that point, I had very little hope of a resolution. But to my complete surprise, I was connected with a representative named Akita, and she was outstanding. She listened carefully, reviewed the return policy, and processed my refund with no pushback or confusion. The entire process took approximately 9 minutes. Akita was professional, knowledgeable, and everything the in-store team was not. I truly appreciate her help and wish the local store staff had shown even half her level of competence and customer care. It’s honestly disheartening that the store in my own country couldn’t assist me and that I had to rely on a call center halfway around the world to receive basic customer service. I expected better, especially after spending more than $1,500 at this location. Based on this experience, I would not recommend shopping at this store. You may be pressured into buying unnecessary items, and if something goes wrong, don’t expect the in-store team to stand by their own policies or do what’s right. Fortunately, customer service still exists—just not here.

Friendly Staff