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Best Buy San Marcos
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Frequently Asked Questions About Best Buy San Marcos
How do I check product availability at the San Marcos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Marcos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Marcos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Marcos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1890 reviews)
Erik
October 26, 2024
1 out of 5
Great shopping experience if you like being ignored at checkout. Hey best buy, have someone on the register and someone else running customer support.
Response from Best Buy
October 26, 2024
Hi, Eric,
We appreciate you taking the time to share your experience with us though it is not the one that we aim to provide. Our team would be happy to document this occurrence and look into this further. Please reach out by sending a private message or DM that includes your full name, phone number, email and the location in question using one of our official social media platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
When reaching out, be sure to mention Google Review 64356731.
Please note that our typical hours of operation are as follows.
Monday through Friday: 8 a.m. -7 p.m. CT
Saturday and Sunday: 9:30 a.m. - 6 p.m. CT
We look forward to hearing from you.
Sincerely,
^Tina
Jays_Wing_Plays
October 22, 2024
4 out of 5
Employees are attentive, asking if I need help when I look lost and or confused. Not over bearing though, just the right amount. I enjoy the lay out, most things are very easy to find.
Kayla W
October 20, 2024
2 out of 5
Mostly friendly staff but I really needed help finding the right product and nobody seemed to want to give me any of their time. The first person led me to the right aisle and then left, so I picked out the product I thought might work. Then, at checkout, I asked the man there to help me figure out if this was the right product for my specific memory card, and he took it out of the box and handed it to me. Confused, I inserted the memory card and it went in, so I said I'm not sure, I think it might work. And he said nothing and proceeded to check me out. I should have pressed him but felt like he thought I was a nuisance. Come to find out, this is NOT the right product, and now I have to go back and return it. Incredibly frustrating experience and I don't understand why they were not eager to help me make sure I was getting the right thing the first time.
Response from Best Buy
October 20, 2024
Hi, Kayla,
Thank you for sharing your review. We understand this most recent visit did not go how we would have hoped for it to go, as we strive to provide high quality service and expect for you to have the opportunity to get the right answers to the questions you may have.
So a member of our Social Media Team here at Corporate may follow up with you, please connect with us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the quickest response, please include your full name, email, phone number, and "Google Review 64333837" in your message. Thanks!
Kind regards,
^April
Debby J
October 18, 2024
5 out of 5
Friendly, helpful staff! Great variety of products & brands! Bought a new computer.