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Best Buy West El Paso
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
Find Items in This Store
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Frequently Asked Questions About Best Buy West El Paso
How do I check product availability at the West El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(4180 reviews)
Sebastian D
September 24, 2025
1 out of 5
Lady in the front is on a power trip. Called customer service right after coming in and they said she was wrong in everything she said.
Response from Best Buy
September 24, 2025
Hello,
Thank you for the review. We always want our customers to be provided great customer service.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 47160.
Andrew L
September 24, 2025
5 out of 5
Very helpful in and out 🫡
Juan C
September 23, 2025
5 out of 5
Excelente promociones y productos
Nathan W
September 21, 2025
1 out of 5
I ordered a PS5 Pro online for my son’s birthday,when I picked it up,I saw the seal was broken and advised the clerk “E3” that it was open.I asked for an exchange but they had great difficulty because they said it was because it was an “online order” .They called the supervisor over who couldn’t resolve the issue either and said “these seals are always breaking”..yeah right. To avoid the hassle I just took the unit. I asked for an open box discount, and the manager said it was not “open box”. Fingers crossed,I just wanted a gift for my kids birthday..but I guess Best Buy is unable to give discounts on “Open Box” because these things mysteriously open on their own! :(
Response from Best Buy
September 21, 2025
Thank you for sharing your feedback with us regarding your order, Nathan. Online ordering is supposed to be easy, convenient, and stress-free. Finding out your order may be an open-box instead of new is not the experience we want for our customers. Let’s get this reviewed for you.
First, we will need more details from you. Please message us through one of our social media channels below:
Instagram (https://bby.me/n60zvn)
X/Twitter (https://bby.me/8w266v)
Facebook (https://bby.me/6x4xhl)
Be sure to send the full details of your situation. Also add Google Review 46095. We look forward to hearing from you.