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Frequently Asked Questions About Best Buy West El Paso

How do I check product availability at the West El Paso Best Buy?
How do I check my order status?
My local West El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy West El Paso stores’ holiday hours?

Recent Reviews

4.3
(4299 reviews)
Ivan R
May 14, 2026
1 out of 5
To my surprise now they only have a 2 week return policy. You have to buy a membership of $29.99 dollars in order to have a 60 day policy. It's incredible how company find a way to get the most money out of you. I spoke to a supervisor with the authority to over rule this issue with my purchase ( I was 3 days over the 14 day period) and he deny my request. I have been a best buy customer for more than 25 years and this will be the last time I'll get something from them.
Response from Best Buy
May 14, 2026
Hello, Not being able to complete a return out of policy is upsetting. Feel free to connect with us on a private social media link to discuss your interaction. Mention review # 152332 when providing more details. Facebook (https://bby.me/tmoLzu) Twitter/X (https://bby.me/yQeeav) Instagram (https://bby.me/0zrgUr)
Jose A
May 12, 2026
5 out of 5
Pues bien a secas
Angel B
May 01, 2026
5 out of 5
I have to say this place is honestly one of the best Best Buys in El Paso. I've been in multiple times and have always had a pleasent experience. Most recently I went in looking for a new laptop, I had seen one online and went in to see it in person before buying. As I was checking it out I was helped out by Scott who was very knowledgable with the tech that I was looking at. He even helped me get a better deal by presenting me with an open-box deal. I really appreciate the help that was provided to me that day. I'll definitely be going to this Best Buy before any other in the future!
Shayan R
April 27, 2026
5 out of 5
Go east or west Samantha is the best. Thank you!

About Best Buy West El Paso

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