Best Buy West El Paso

I had the best customer service from the employee named Nick helped me choose the right tablet , thank you so much Nick .

Not enough employees. Hard to get help. Items without prices listed, and there are not enough employees to just ask someone. Can’t ever find anything because the aisles are disorganized, and it takes long enough just an employee to help.

Bought an Open Box Item, didn’t realize the monitor I bought was supposed to come with a VESA mount adapter, can’t get the accessories for it anymore due to it being past 15 days of purchase. Had I known it was supposed to come with it earlier, I would have asked for it right away. This could also of been prevented if the employee checked if all the accessories were bought out with it.

I placed an open-box order for a 75" Insignia TV at Best Buy under the “Excellent” condition category. According to Best Buy’s own policy, this means the product should look brand new, have no scratches or flaws, and include all original parts and accessories (or suitable replacements), along with the original box or similar packaging. When I arrived for pickup, the employees wheeled out a TV wrapped only in bubble wrap—no box, no original packaging, and most importantly, no TV stands included. When I asked about the missing stands, the employee told me “this one didn’t come with them.” That’s unacceptable, because I specifically purchased under the Excellent condition expectation. I explained to both the employee and the manager that this was essentially a breach of Best Buy’s own terms, and a complete waste of my time driving out there. They admitted they didn’t have anything else equivalent in stock, but instead of making it right (such as offering me a new unit that was only slightly more expensive), they left me with nothing but frustration. Yes, even the manager refused to make it right. I felt like Best Buy tried to bamboozle me into taking less than what I paid for. This experience was unprofessional, misleading, and a poor reflection of what should be a trustworthy retailer. Unacceptable.