Best Buy Morgantown

Highly disappointing to say the least! My daughter has a brand new Apple MacBook M3, and the screen cracked, but it is perfectly fine. I was told that the repair would be around $685 so I declined. A plus member does not cover a cracked screen. Once I declined, I was given via chat and online that I could trade in for about $250. My daughter went to go pick up the computer on Friday but needed the cords to complete the trade-in. A customer Service representative at the store told her to come back with the cords and they could complete the trade-in. This evening, the manager on duty refused the trade-in, even when his associate had approved the trade-in. I asked the manager on duty for his name or to speak to his supervisor Replied to me that he did not have to give me any personal No identification at all no operator ID or anything to go by to know who I was speaking with on the phone. He did tell me that his supervisor was Brandon. I asked what Brandon’s schedule was. And he said I don’t know I don’t keep up with his schedule. Then I asked does Brandon have a phone number he said again, ma’am Out personal information. I was simply asking for a business number or maybe a supervisor would have a direct line. The manager on duty name was Sam once I called back and asked who is the manager on duty. He was rude, unprofessional, unwilling to help And all around a bad experience.

Greated and asked if there was something they could help us with and just pointed in the direction. 6 employees standing around and once we finally received help they still couldn't. Make sure you know what you want and where it's located before you go so you can be efficient other wise you're SOL.

They have a decent selection of electronics but the team members leave a lot to be desired. I'm not normally one to expect much from someone but the amount of eye rolling and huffing was extreme. I will order off line from now on. Not worth the hassle.

I have purchased many times from the Best Buy store, with satisfaction. But I will never buy online from them again, unless they stop using FEDEX. FEDEX service is so bad here that they actually made the evening news. I waited weeks to receive an IPad tablet, that is sitting in a FEDEX warehouse 30 miles from me. I had to go to Walmart to get the tablet, because I needed it for a work project. I had to pay $150 at Walmart. Not really the fault of Best Buy that FEDEX is useless. But they need to pick a different shipper.