Best Buy Morgantown

Could do some things better, but never had any real issues here buying electronics

I purchased a Starlink system at this location. I was greeted and sent to a sales associate to discuss the unit. I purchased the system and purchased the installation of the system. When the 3rd party installer arrived he asked where my mounts for the system was, and I told him the store assured the installer would have everything needed. This was not the case. The installer did best he could and installed the system on my porch hand rail due to no roof mounts available. The store needs to ensure that if they are selling equipment needed is available. We had no idea where the installer would place the unit so the store should provide the installer with a few mounts at an extra onsite charge to be sure to complete the job in a quality fashion.

A must visit before we quickly decide to order any tech stuff online.

I called Best Buy in Morgantown before I made the 2 hour trip there to make sure that I could get the item I needed. I was told yes, but then after getting there it was no. Without going into detail, let me just say the manager lied to my face after getting there. I left and made some phone calls, and found out different than what he told me. I called back to the store and asked to speak to the manager, and was told he was with other customers. He was to call me back. Never did. I have bought many things through Best Buy, but never again. I have a lot of health problems, and traveling is very hard on me. My legs swell so bad that I can barely move and it causes me severe pain. So I went through all of this suffering just to be lied to. Not good business at all, and really poor management skills!!!!