An employee put my appointment with geek squad for Friday but told me it was for Thursday. I drove all the way here and when they told me, no one made any attempt to apologize or appease me. Yesterday when I made the purchase I had to go find an employee to pull it out of stock. The employee at geek squad DID have good customer service skills. Bowers was his name. He was kind, and apologized for my wait, and explained things as he did them.
Response from Best Buy
January 29, 2026
Hello, Ruth,
Thank you for sharing your concerns with your appointment being scheduled and advised at different times. We would be glad to notate your concerns with your experience if you would like to reach out to us on any of our social media profiles below with Review 110466 for support.
Facebook (https://bby.me/0v2lys)
Twitter/X (https://bby.me/fc8t5f)
Instagram (https://bby.me/qr6yis)
Only place where I could find the router that I wanted. Staff was awesome
Can’t get help, enter a queue no one’s comes
Response from Best Buy
January 17, 2026
Hi, Bailey,
We appreciate you bringing this to our attention. Please know that this is not the service that we aim to provide and employees are to contact customers and help with their needs. Please send a private message via Facebook (https://bby.me/knkz9l), Twitter/X (https://bby.me/9yttpj), or Instagram (https://bby.me/64tg86). In your message, please state that you are replying to Google Review 105900. We look forward to looking into this for you.
Called for tech support on a laptop. Was told to just walk in asked what time they closed was quoted 10pm.
Drove 1.5 to have work done arrived at 6pm only to be told that we did need an appointment and they was booked full till 9pm closing time. Supposedly all calls are sent through call center that gives false information.