I was extremely disappointed with their lack of knowledge and professionalism at Morgantown WV store. I was looking for specific features to purchase a new printer. However, the staff who was supposedly knowledgeable about printers did not know what 'driver' was, had no idea when I mentioned the most common ink cartridge that has been used for HP brand, and could not answer any of my questions regarding the nature of USB and ethernet cable connections that were attached to each brand. Instead, he showed me which printers have been popular among the recent customers, even though he did not know what specific features each printer had. Fed up with his incompetency, I left the store and purchased a new printer at a different office supply store that had a staff who actually knew what he was talking about.
Response from Best Buy
August 22, 2025
Good Afternoon, Geo.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#33313" for reference. You can find us here:
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Kind Regards,
^Trey
Staff was really helpful, but almost too helpful 😆
Salesman sold non working tv, didnt give us the remote and receipt. Came back for return, geek squad guy fixed the tv and gave us a remote. Bad floor staff, great support team
Could do some things better, but never had any real issues here buying electronics