A must visit before we quickly decide to order any tech stuff online.
I called Best Buy in Morgantown before I made the 2 hour trip there to make sure that I could get the item I needed. I was told yes, but then after getting there it was no. Without going into detail, let me just say the manager lied to my face after getting there. I left and made some phone calls, and found out different than what he told me. I called back to the store and asked to speak to the manager, and was told he was with other customers. He was to call me back. Never did. I have bought many things through Best Buy, but never again. I have a lot of health problems, and traveling is very hard on me. My legs swell so bad that I can barely move and it causes me severe pain. So I went through all of this suffering just to be lied to. Not good business at all, and really poor management skills!!!!
Response from Best Buy
July 15, 2025
Hi, Lisa,
Thanks for sharing your review with our team. We understand how important it is to receive accurate information and to find the location filled with friendly and knowledgeable staff. We'd like to follow up with you and discuss your experience further.
Please reach out to us through a private message on Facebook (https://bby.me/ku7rgx), Twitter/X (https://bby.me/f6h9dm), or Instagram (https://bby.me/subx3v). For the fastest response, please include your full name, email, phone number, and "Google Review 15695" in your message. Thanks!
Sincerely,
^April
Took three electronic items in to recycle. The establishment was very clean, staff were very helpful and efficient, and they took the items in very quickly!!
Just recently bought a Samsung Galaxy S25 Ultra from Best. They sold me a brand new open box phone for far less.