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Services Offered
  • Geek Squad Services icon
    Geek Squad Services
  • Apple Shop icon
    Apple Shop
  • Windows Store icon
    Windows Store
  • Samsung Experience Only icon
    Samsung Experience Only
  • Car & GPS Installation Services icon
    Car & GPS Installation Services
  • Apple Authorized Service Provider icon
    Apple Authorized Service Provider
  • Trade-In icon
    Trade-In

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Frequently Asked Questions About Best Buy Morgantown

How do I check product availability at the Morgantown Best Buy?
How do I check my order status?
My local Morgantown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Morgantown stores’ holiday hours?

Recent Reviews

4.1
(1996 reviews)
Ruth B
January 29, 2026
2 out of 5
An employee put my appointment with geek squad for Friday but told me it was for Thursday. I drove all the way here and when they told me, no one made any attempt to apologize or appease me. Yesterday when I made the purchase I had to go find an employee to pull it out of stock. The employee at geek squad DID have good customer service skills. Bowers was his name. He was kind, and apologized for my wait, and explained things as he did them.
Response from Best Buy
January 29, 2026
Hello, Ruth, Thank you for sharing your concerns with your appointment being scheduled and advised at different times. We would be glad to notate your concerns with your experience if you would like to reach out to us on any of our social media profiles below with Review 110466 for support. Facebook (https://bby.me/0v2lys) Twitter/X (https://bby.me/fc8t5f) Instagram (https://bby.me/qr6yis)
john l
January 26, 2026
5 out of 5
Only place where I could find the router that I wanted. Staff was awesome
bailey r
January 17, 2026
1 out of 5
Can’t get help, enter a queue no one’s comes
Response from Best Buy
January 17, 2026
Hi, Bailey, We appreciate you bringing this to our attention. Please know that this is not the service that we aim to provide and employees are to contact customers and help with their needs. Please send a private message via Facebook (https://bby.me/knkz9l), Twitter/X (https://bby.me/9yttpj), or Instagram (https://bby.me/64tg86). In your message, please state that you are replying to Google Review 105900. We look forward to looking into this for you.
Heidi S
January 05, 2026
1 out of 5
Called for tech support on a laptop. Was told to just walk in asked what time they closed was quoted 10pm. Drove 1.5 to have work done arrived at 6pm only to be told that we did need an appointment and they was booked full till 9pm closing time. Supposedly all calls are sent through call center that gives false information.

About Best Buy Morgantown

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