Best Buy Morgantown

I was greeted immediately and asked for help purchasing an appliance. I waited for about 15 minutes for a sales associate (Andrew) to finish helping another customer. Once they concluded, the sales associate walked away so I had to follow him back to the front of the store for help. I asked him to provide assistance for the item I wanted. Stock was unavailable, so he set up the order and delivery with the unit I’d requested. I showed him my existing microwave and I was surprised that he never confirmed size comparability. After paying for the appliance, delivery, and installation charges, Andrew handed me my receipt. Out of curiosity, I asked about what their install folks do with the units they’re replacing (e.g., recycling). Andrew then said he’d forgotten to tell me that there’s an extra charge to haul away old appliances. The assistant manager, Noah, stopped by and asked me why I questioned the extra charge. No introduction. No care to carefully listen. Instead, he seemed upset that I questioned why a second charge was required. His aggression and failure to understand made me uncomfortable, so I asked to simply cancel the sale. Andrew kept questioning my request but eventually complied when I asked for a second time. Shopping in a retail location (vs online) is only enjoyable when service is exceptional and meets expectations.

Every time I've gone to this store, I'm met with kind people eager to help. If I have an issue with advice I've purchased, they help with no questions asked and recommend the next best option.

The guy who helped me was so helpful and was very knowledgeable in electronics especially laptops . And if he didn't happen to know answer he went out of his way to find it .

My wife and I's experience at Best Buy last Friday was incredibly positive. Cody and Sierra -- a big Thank You from us to both of you for your impeccable service and help with fixing and resolving our Verizon cell phone issue with its SIM CARD. Thank you for your politeness, courtesy and professionalism. And of course, for correctly diagnosing our problem and fixing it.