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Frequently Asked Questions About Best Buy Niles
How do I check product availability at the Niles Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Niles Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Niles stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Niles Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1728 reviews)
Nick A
May 30, 2025
5 out of 5
I went in to buy a new internet modem and boosters. I was shown what the salesman said were the best for my needs. $511 later I left. The cost included Geek Squad to set it up for us. Even though the guys there said it was simple to do I bought the service anyway. Sure glad I did.
Geek squad came out to set it up. The tech asked why I bought a modem and boosters when the boosters were wifi modems themselves! So I was happy to hear I could return the modem and just keep the one Spectrum provides. That saved me $185. I really appreciated his honesty.
Will definitely go back as needed but will ask more questions the next time.
Scott B
May 30, 2025
5 out of 5
This morning I bought a TV from the Niles location. My sales woman was Ciera. She was knowledgeable, friendly and made my shopping experience simple and easy.
Bethany W
May 30, 2025
5 out of 5
Great experience, friendly staff. Security guard was rude and nasty to most people in and out of the store, he was older, needs to be let go. But the Best Buy staff was exceptional!
NATALIE O
May 28, 2025
5 out of 5
Great shopping experience! Thank you Zach for all your help!!!