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Frequently Asked Questions About Best Buy Niles
How do I check product availability at the Niles Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Niles Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Niles stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Niles Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1754 reviews)
QUESTION E
October 11, 2025
5 out of 5
Wide range of items to fix most of your problems we had an issue with memory storage and now we have 2 options to fix our problem one is a back up
Just f
October 08, 2025
1 out of 5
Don't get fooled by Best Buy's rewards or scam sales. I bought a refrigerator and received money on my account instead of finance. Lost all rewards in 30 days and they don't tell you that part. Also got scammed when buying an apple laptop and was told I would have my rewards added to my account. Didn't happen. Poor training and bad customer service. Will not be back, there are many other stores that still have good customer service.
Response from Best Buy
October 08, 2025
Thanks for the review.
We always want our promotions to be easy to understand. If you would like any clarification about your rewards, please reach out to us on social media.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Kyle G
October 05, 2025
1 out of 5
Bought a washer .. broke within 90 days .. continual let down from the service department with week out appointments leading to cancelations the rescheduled for another 2 weeks out. In store manager was awful .. he was a customer experience manager as well. No help told to call a number but no number was given. Asked to leave my info for gm .. no effort to take my info. I wouldn't buy a soda here.
Response from Best Buy
October 05, 2025
Hi Kyle,
Thanks for sharing your experience with us. We're concerned to hear about the issues you've had with your washer and can understand your frustration. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/pim6x2), Twitter/X (https://bby.me/ymi2ki), or Instagram (https://bby.me/t5bw73) and mention your "Google review #52039," we'll be happy to look into this with you.
Sara J
September 26, 2025
5 out of 5
Just recently went to Best Buy to get my new phone. I have the next up with att but really wanted to get my phone at bestbuy since we have their total membership. Ciera helped me and was amazing, we had some issues with AT&T so it wasn’t showing on Best Buy’s system that I was eligible for an upgrade even though I was. She spent 2 hours of her day helping me and was extremely patient and understanding the whole time. We had to contact AT&T about 4 times to get everything situated. I’m extremely grateful Ciera was able to help me with this whole situation and made sure I left with my new phone ! Thank you Ciera and Best Buy !!