Best Buy Niles

Shout out to Ciera, a "Geek Squad" specialist, for helping my Mom last weekend. She was having trouble with her phone and being a senior she wasn't able to figure it out. Not only did they get her phone up and working but she told me that they were "life savers" as her phone is her lifeline in case of emergency. Ty and I will make sure to let everyone know how curtious you were in helping her out!!

As usual it's a best buy that's understaffed or staffed wrong, to many guys up front not enough in the departments. Got an appliance guy didn't seem the most knowledgeable about things, couldn't get me a deal other then what was posted. Average experience. Sadly though my delivery was sent to the billing address and not the home address even though we printed a paper out showing the difference of the two......so now that delivery is postponed for a week due to my work schedule. On the plus side when I called to get this resolved they didn't argue and say it was my fault they admitted their mistake and rescheduled and fixed it. Would've like a compensation but oh well.

I had the best experience with Jared while purchasing my big screen tv. He was so knowledgeable,professional, with a great personality. Thank you Jared and Best Buy!

I purchased a new computer and was told by the sales representative that the Geek Squad could transfer the information from my old desktop to my new one and turn off the touch screen if I purchased the membership. Geek Squad performed neither of these tasks and instead did a backup to the One Drive, which was completely unnecessary and not the requested service. I discovered this upon getting my new computer home and called into the store and was told to call their 800 number. I called the 800 number and was told to go into the store. I went into the store and was told by Darrien with the Geek Squad that the sales representative, Lafael, was incorrect in relaying the abilities of the Geek Squad but provided no explanation for why they did not turn off the touch screen. I asked for the membership to be canceled but was only offered $25.00 as they had performed service. This "service" was not the service requested or contracted for and would be the same as if I hired a contractor to replace my front door, they replaced a window instead and asked me to pay for said window. I have since been bounced around on the telephone repeatedly with dropped calls and transfers. The amount of dropped calls are suspicious, but I digress. A $25.00 refund and membership cancellation was unilaterally processed after I specifically stated in writing that the membership was to be canceled after refund of the full purchase price which is also suspicious as it appears Best Buy attempted to deprive me of standing to pursue any other rights afforded by the membership. I was told this matter was escalated but found out it was not, then when it was escalated, they denied my request without telling me as I was just informed on the telephone after calling in after 72 hours so they could investigate the matter. At the end of the day, I was lied to, ripped off, disrespected, given the runaround, and provided an infinite amount of frustration, all for a service that did not save me time as was the ultimate goal. Buyer beware, hire someone else to work on your electronics, someone who understands your requests and communicates effectively, and someone who takes responsibility for not performing the contracted tasks.