Best Buy Niles

I purchased a new computer and was told by the sales representative that the Geek Squad could transfer the information from my old desktop to my new one and turn off the touch screen if I purchased the membership. Geek Squad performed neither of these tasks and instead did a backup to the One Drive, which was completely unnecessary and not the requested service. I discovered this upon getting my new computer home and called into the store and was told to call their 800 number. I called the 800 number and was told to go into the store. I went into the store and was told by Darrien with the Geek Squad that the sales representative, Lafael, was incorrect in relaying the abilities of the Geek Squad but provided no explanation for why they did not turn off the touch screen. I asked for the membership to be canceled but was only offered $25.00 as they had performed service. This "service" was not the service requested or contracted for and would be the same as if I hired a contractor to replace my front door, they replaced a window instead and asked me to pay for said window. I have since been bounced around on the telephone repeatedly with dropped calls and transfers. The amount of dropped calls are suspicious, but I digress. A $25.00 refund and membership cancellation was unilaterally processed after I specifically stated in writing that the membership was to be canceled after refund of the full purchase price which is also suspicious as it appears Best Buy attempted to deprive me of standing to pursue any other rights afforded by the membership. I was told this matter was escalated but found out it was not, then when it was escalated, they denied my request without telling me as I was just informed on the telephone after calling in after 72 hours so they could investigate the matter. At the end of the day, I was lied to, ripped off, disrespected, given the runaround, and provided an infinite amount of frustration, all for a service that did not save me time as was the ultimate goal. Buyer beware, hire someone else to work on your electronics, someone who understands your requests and communicates effectively, and someone who takes responsibility for not performing the contracted tasks.

Great customer service, very friendly as well

This store is an absolute nightmare to deal with. There are many employees and yet you cannot get 1 to help you. I have the Geek Squad protection or would never have stayed and purchased more. Day 1 bought 2 laptops. Went home, one had only half of the power cord. Had to come back and get the second half after calling customer service and getting someone who barely spoke English. Day 2, after asking on Day 1 if I would be able to get into Outlook, and being told yes, but if not I could bring back laptop purchased for me...I brought back and purchased different laptop. Asked if they could put my Office 365 on this laptop. Was told I would have to make an appointment with the Geek Squad and they had none for that day. Day 3 I am at my 11:00 appt. Stand and no one helps. One of the checkout guys finally ask me if I need help at 11:15. The guy comes out finally, 1 guy 3 people sitting waiting. When he comes to me he informs me that setup will take 1 to 3 days. I am going out of state and need the computer for work. So I will be setting up my own computer. All three days were basically wasted and I had to take leave from my job each day. It is no wonder so many go to other stores to purchase their computers!

Very fast delivery on items. Good deals for members!!