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Frequently Asked Questions About Best Buy Niles
How do I check product availability at the Niles Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Niles Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Niles stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Niles Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1750 reviews)
Sara J
September 26, 2025
5 out of 5
Just recently went to Best Buy to get my new phone. I have the next up with att but really wanted to get my phone at bestbuy since we have their total membership. Ciera helped me and was amazing, we had some issues with AT&T so it wasn’t showing on Best Buy’s system that I was eligible for an upgrade even though I was. She spent 2 hours of her day helping me and was extremely patient and understanding the whole time. We had to contact AT&T about 4 times to get everything situated. I’m extremely grateful Ciera was able to help me with this whole situation and made sure I left with my new phone ! Thank you Ciera and Best Buy !!
Rick J
September 11, 2025
4 out of 5
Low stock on items
Deitra G
September 08, 2025
5 out of 5
Stopped in to look for a laptop. Lydia was very knowledgeable and gave us alot of choices. This store is definitely a 10 for service and availability.
michael P
September 08, 2025
1 out of 5
Just waited 10 plus minutes at the counter wanting to buy a msi laptop as the workers were busy doing nothing walking pasted me. Walked out lost sale for them.