Best Buy 86th And Lexington

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

מוזיאון שלא נגמר...לא משנה כמה פעמים אבקר בו.

I used to Love 💗 Love ❤️ Love this store until they sold me a #Lemon 💔Insignia Open Box Tv , Insurance and Geek Squad refused to fix it.

Best buy has been one of my favorite stores to shop my electronics for over 16 years, but now them implementing free marketplace has got me chocked. Just knowing that anybody can now sale at best buy it crazy because this can lead to buying fakes, thinking it is the real thing. Be careful and look at the fine lines who is the vendor/seller, if not sell directly by best buy do not buy because you can be scammed. I don't know who told best buy that this was a good idea, if we go to you guys is because we want to a avoid the big market which is full of scammers. HORRIBLE MOVE BEST BUY. This will increase returns and lack of credibility which makes me question if you lost one of your longest buying costumer??? Who knows but all I know is that I will be doing less shopping for sure. BE AWARE, PEOPLE WILL DO ANYTHING FOR MONEY EVEN COMPROMISING QUALITY AND CREDIBILITY. WE DONT WANT CHEAP CHINESE GOODS, WE GO TO AMAZON, WALMART OR TARGET FOR ALL OF THAT BAD QUALITY CRAP. NOT YOU BEST BUY. THE FACT THAT BIG COMPANIES ARE DOING SOMETHING TRENDING DO NOT MEAN THAT IS GOOD. YOU GUYS LOST ME. I CANT EVEN EXPRESS HOW SAD THIS IS. QUALITY IS OUT OF THE WINDOW. Now I am being forced to buy directly from the Brand no more middle men. Bye Bye Best Buy. It was nice doing business with you. 😭👋