Frequently Asked Questions About Best Buy Lawrence
How do I check product availability at the Lawrence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lawrence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lawrence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lawrence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1531 reviews)
Gurinder C
June 03, 2025
4 out of 5
A lot of good stuff there, only electronic store left
hari r
May 26, 2025
1 out of 5
Worst customer service from Geek squad(Lawrence, Kansas)My iPhone 13 battery has swalloen and went there twice to change it they said it’s not going to work anymore suggested me to get a new phone. Then I went to ubreakifix they fixed the new battery and my phone is working good now.i don’t know why the Best Buy geek squad didn’t try to fix.
Bill S
May 22, 2025
4 out of 5
The day I was there my party was the only customers. It's sad that Best Buy used to be so popular. The employees here were super kind and very helpful and knowledgeable. I highly recommend this Best Buy.
Kamryn H
May 09, 2025
2 out of 5
Poor customer service.
We planned to buy a TV and asked twice for help ordering. We waited and waited and finally left.
We’re going to order from Amazon instead.