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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Brighton
How do I check product availability at the Brighton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brighton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brighton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brighton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2044 reviews)
Dan V
July 22, 2025
1 out of 5
Waste of time at Geek Squad. Allowed me to schedule an appointment, saw the issue ahead of time, had me come in to the store and then within 15 seconds told me there was nothing they could do. Complete waste of time.
Response from Best Buy
July 22, 2025
Hello, Dan,
Thanks for taking the time to leave a review. Having a defective item can be frustrating, so I can understand your disappointment when the Geek Squad is unable to resolve the issue. We would be happy to document your experience on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/alx4cw), Twitter/X (https://bby.me/rauwg4), or Instagram (https://bby.me/bbxcrr). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review #19108.
Regards,
^ Aaron
brian m
June 26, 2025
3 out of 5
I recently visited a Best Buy near my home. I was a bit disappointed as I had purchased my Samsung galaxy 24s from that store. There were no less than six customer service reps there and I requested that one of them assist in installing the screen protector I was interested in purchasing. They told me that if I was part of their total plan they would do it for no charge, otherwise it was $8 dollars. It's not about the 8 dollars(I'm a multimillionaire). It's about six sales people standing around who do this and are skilled at it with nothing else to do. I was a store clerk in college and installed protective screens as a matter of promoting customer satisfaction. Six customer service reps twiddling their thumbs in order to make $8 when the customer paid a premium for the screen protector is pretty petty.
Steven P
June 18, 2025
4 out of 5
The sales associate was awesome. But the two things I wanted were sold out. Sony ear buds and a echo. Had to go to target across the street.
Gretchen
June 18, 2025
5 out of 5
Exactly what it should be.