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Frequently Asked Questions About Best Buy Brighton
How do I check product availability at the Brighton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brighton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brighton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brighton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2119 reviews)
Carol W
September 29, 2026
5 out of 5
Salesman helped with purchase of new Maytag washer. It got delivered yesterday. Very pleased with my new washer.
Josh T
September 26, 2026
5 out of 5
I walked in, got the exact TV I wanted, and walked out. What’s not to like?
Sean C
September 17, 2026
5 out of 5
Manager is super helpful and friendly.
Joe
September 15, 2026
1 out of 5
I have been going to the Brighton, Michigan Best Buy store for several years. My experience has always been positive until today. It was sooo bad that I am compelled to write a review. My experience was so unacceptable. I went in specifically to buy a $400 Bose over ear headphone set. I knew exactly what I wanted and the website indicated it was in stock. I look for a Best Buy sales associate for 10-15 minutes with no luck. I go to the checkout counter where there are two employees helping one customer thinking maybe one of them could sell me the Bose headset. Nope, I'm told only the "Verizon rep" can help with headphones and I am instructed to wait for this Verizon rep to finish helping a customer and I am next. Mind you, there are several blue-shirted Best Buy employees standing around doing nothing. I wait for another 25 minutes and decide , this is ridiculous and leave the store. My question for Best Buy (serious question by the way), what is the purpose of having several employees in blue Best Buy shirts standing around doing nothing when a customer is looking to make an actual purchase. Needless to say, I left and bought the Bose headphones (exact same model) from Target.
9/16/2026 - Reply to "Owner" response below; I don't have Instagram, Facebook or Twitter/X. My suggestion to formally document my feedback/review at the corporate level would be to cut/paste my review above to your corporate records.
Response from Best Buy
September 16, 2026
Hi, there. We appreciate you taking time out of your day to share feedback. Finding the assistance you need in a Best Buy should be easy, so we can understand your frustrations. We'd be happy to document your experience here on a corporate level.
Please reach out to us in a private message on our socials:
Facebook ( https://bby.me/WMbFL5)
Twitter/X ( https://bby.me/4KknxY)
Instagram ( https://bby.me/Z7wfqi)