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Geek Squad Services
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Frequently Asked Questions About Best Buy Brighton
How do I check product availability at the Brighton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brighton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brighton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brighton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2055 reviews)
Axel P
September 05, 2025
5 out of 5
Customer service was friendly and professional. I was in and out very quickly for an ordered item. I highly recommend this location.
Chelsea M
August 25, 2025
1 out of 5
Not sure who dropped the ball Brighton or Ann Arbor both as far as I'm concerned both (my husband feels a bit different) Brighton sold us a just under $500 radio set up install in ann arbor, drove an hour to ann arbor for install, where told oh this won't fit, can spend another $200 for a different harness. No we are good returned everything and will be the last thing we ever buy at Best buy, not one single employee gave any shit about our time or to take a look in the 2 weeks leading up to the install but you sure took our $500. We have a card from here that will now be closed after the way this situation was handled. Go anywhere else but best buy for anything!
Lori C
August 23, 2025
5 out of 5
Today I walked into Best buy to buy a TV. Nick was there to greet and help me. You found just the right TV. Explain why it would be the Best buy for me. He also helped me get everything I needed to set up the new TV and one that has already been purchased. Thank you Nick for your great service. You made my purchase so easy.
Han L
August 21, 2025
5 out of 5
Christine at the Return table was very helpful! It was my first time returning the stuffs from BestBuy and she made my experience less hectic, as well as double checking my stuffs to make sure that they are all set to go.