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Services Offered
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Frequently Asked Questions About Best Buy Brighton
How do I check product availability at the Brighton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brighton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brighton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brighton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2018 reviews)
Kenneth H
March 15, 2025
1 out of 5
Don't buy ANY Sony products from Best Buy. I Bought a top of the line $3,200 Sony 75" TV and it only lasted 1.5 yrs Sony nor Best buy would stand behind the product. Not only that Best Buy would not even recycle the POS! Bit they will charge you $60 to pick it up from your house. I will never buy anything from Best Buy again. What a rip off and a totally unprofessional store! Buyer Beware!!
Response from Best Buy
March 15, 2025
Hello, Kenneth,
Thank you for your feedback. I understand your concerns with your Sony TV. While the product itself is manufactured by Sony, we strive to provide a positive experience for our customers, regardless of the brand. I'm truly sorry to hear your experience left you feeling disappointed and we'd be happy to help in any way we can.
So that we can formally document your feedback and address any questions or concerns you may have, please send us a private message with your full name, phone number, and email address. Be sure to mention your Google review 64928814.
Kind regards,
^Pre
Nin T
March 14, 2025
5 out of 5
I needed a computer for work and I saw a deal on a Chromebook.It was a good deal coming to my note.Such a great deal for what I needed it for. Brady and nick were extermerlyhelpful and found the right computer for my needs! Very professional! Seemed they cared more about my needs rather than just a sell! Thank you!
Joseph M
March 12, 2025
5 out of 5
Love my new Alienware M18.
Joe G
March 05, 2025
2 out of 5
Spent 20 minutes in store and never talked to a sales rep. NO in store help. I may as well go on line and order.
Response from Best Buy
March 06, 2025
Hi Joe,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and you didn't receive any assistance in our store, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64895269.
Thanks,
^Caleb