At the Best Buy location in Dover, there is a manager named Cory who presents challenges in customer interactions. He tends to communicate with customers in a manner that may be perceived as rude and condescending, demonstrating a lack of empathy for the issues they raise. Additionally, his body language during these exchanges can appear unprofessional. It may be prudent for Best Buy in Dover to evaluate Cory's role and consider placing him in a position that better aligns with the expectations for customer service, as his current approach may negatively impact the overall quality of service at this location.
Response from Best Buy
December 05, 2024
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64520956" and share your full name, email, and phone number.
Thanks,
^Jacob
very smooth and easy when i came to pick my stuff up
Response from Best Buy
November 27, 2024
Hello,
Thanks for taking the time to share your feedback. I am glad to see that you had the simple experience we want our customers to have, when picking up your items.
We'd love to know how we may be able to improve your rating though. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and a reference to your "Google review case 64482573."
Sincerely,
^Melissa
Sales person was very helpful. Took her time and found everything I needed.
Bought an Intel core ultra 7 and it's amazing