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Frequently Asked Questions About Best Buy Columbus

How do I check product availability at the Columbus Best Buy?
How do I check my order status?
My local Columbus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Columbus stores’ holiday hours?

Recent Reviews

4.1
(3363 reviews)
savannah c
January 31, 2026
5 out of 5
Tried to do an online survey with the receipt but it wouldn't let me. I had a great experience with AJ he helped me with my purchase of my go-pro today. Very friendly and helpful! Thanks AJ.
A. C
January 25, 2026
3 out of 5
AJ at the register was friendly and knowledgeable. The store was very clean and everybody was really good at trying to help us. My only problem is please turn down the freaking music! It is horribly loud and the item we were looking for just happened to be by the speakers. So it was terrible and ruined what could have been otherwise good shopping experience.
Response from Best Buy
January 25, 2026
Hello. We always strive to provide a positive shopping experience for our customers, and understand the frustration when the music volume left you feeling we missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/gk4yvp), Twitter/X (https://bby.me/8kraee), or Instagram (https://bby.me/3a9xms), and mention your Google review, 108918.
Ruben G
January 24, 2026
5 out of 5
PK is the best!
Chantae M
January 13, 2026
1 out of 5
Bad customer service. No one helped. I went mid morning on a Tuesday and there were a bunch of employees basically doing nothing. I stood at the Mac counter for 20minutes and no one was there. The Mac person was helping someone in another section, when I feel like they should have had the other person assigned to that section helping that person so they could stay in the Mac section, as they are the only one who can help with Mac…. Get a better system Best Buy. I left and sat in parking lot and just ordered online from Apple.
Response from Best Buy
January 13, 2026
Hello, Chantae, Thank you for leaving a review. This is far from the experience we want our customers to have when waiting for assistance in store. Please send us a private message on social media if you would like us to take a closer look. Our team is available to assist you on any of the following platforms: Facebook (https://bby.me/sl6bax), Twitter/X (https://bby.me/pf12bp), or Instagram (https://bby.me/vtw2dt). Please be sure to mention the phrase “Google review #104297” when reaching out.

About Best Buy Columbus

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