Best Buy Corona

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

JEDRIC IS A LIFESAVER. Best Buy sold me an iPad with a different serial number than what was listed on the website and I spent days and hours trying to return it / talk to customer service. The Rancho Cucamonga Best Buy didn’t accept it and made me feel like I was trying to scam them. Jedric at the corona Best Buy was calm, very understanding, and got straight to work. I had my case number from customer service, he was able to look at it as well as my receipt and get me refunded and taken care of. Jedric is a life and wallet saver because I had just upgraded to the bigger iPad and was gonna be stuck with a $900 iPad that had a wrong serial number.

Very poor customer service from Edwin. I approached him for assistance, and he immediately said he couldn’t help because it was the cashier’s job. When I then went to the cashier, she told me I was supposed to go directly to Geek Squad, but she still offered to help me. During the process, she had to call Edwin over anyway. I explained to Edwin that I had just purchased the item and that it was covered under the guarantee, but he ignored what I was saying and simply stated that the item was damaged and he could not replace it. While assisting me, another customer approached him for help, and he again responded that he couldn’t help them. Overall, the experience was frustrating, unprofessional, and showed a clear lack of customer service and willingness to assist customers.

Good service. Went to by refrigerator got what I wanted and was in and out fast. Great delivery as well.