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Frequently Asked Questions About Best Buy Gurnee

How do I check product availability at the Gurnee Best Buy?
How do I check my order status?
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gurnee stores’ holiday hours?

Recent Reviews

4.2
(2726 reviews)
Jacki L
August 28, 2025
5 out of 5
Helpful staff, directed us to correct place.
Chris R
August 26, 2025
1 out of 5
Use less employees
brian p
August 24, 2025
1 out of 5
Waited for 5 minutes for an employee to be available, showed them a picture and asked "can you help me find something like this" and they responded "actually I'm a manager and all of my employees are tied up it's going to be a few minutes". Obviously walked out and went down the street. This location has always been awful and I'm reminded every time I try again.
Eileen H
August 19, 2025
5 out of 5
I've got to lift us Nero & Jose at the phone counter for outstanding, super, over the top customer service with transferring data from my old Samsung to new that was complicated due to my TONS of pics & videos

About Best Buy Gurnee

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