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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Gurnee
How do I check product availability at the Gurnee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gurnee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gurnee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2837 reviews)
Olivia Z
June 05, 2026
5 out of 5
Went in to get a professional camera I thought about getting for many years and did some research on. Austin in the camera department gave me a 10 min demonstration on what setting does what and what adjustments to change. He explained how to use it and recommended me with a SIM card. He then explained how to get my photos back fastest. Austin was quick and thorough and I was very impressed. Haven’t been here in a while but I’m glad the staff is helpful as ever. I walked out with my awesome new camera that I was able to set up immediately. Thanks Austin!!
Isaias D
May 23, 2026
1 out of 5
They gave me reconed speakers that have been previously blown that I payed full price for and a wire harness that slides off breaks and worse of all I call them and they take forever to call and won’t help.
Response from Best Buy
May 24, 2026
Hello,
Thanks for taking the time to leave your feedback. It's unfortunate that your speakers did not work as expected. We understand why you would be frustrated. We would like to hear more about your concerns and help in any way we can.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 156370 in your message to us.
X: https://bby.me/tS4Hya
Facebook: https://bby.me/tR0ySS
Instagram: https://bby.me/7VhMAO
Mayra F
May 23, 2026
1 out of 5
Im getting ready to return all the items I purchased. +$1600. I cannot get a hold of someone over the phone. Ai and international customer service can't help me with something so easy... price check
Response from Best Buy
May 23, 2026
Hi, Mayra,
Thank you for leaving a review. This is far from the experience we want our customers to have when looking calling in for support.
Please send us a private message on social media. Our team would be happy to assist you with a price check on any of the following platforms: Facebook (https://bby.me/Oz55jl), Twitter/X (https://bby.me/2zjIq7), or Instagram (https://bby.me/F3ArJU).
Please mention the phrase “Google review #156247” when reaching out.
stephan e
May 23, 2026
4 out of 5
Super attentative staff