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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Gurnee
How do I check product availability at the Gurnee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gurnee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gurnee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2718 reviews)
Jimi C
August 12, 2025
1 out of 5
Don’t ever get your car audio system done there. Installer will lie to you just to get you to shut up. I had valid concerns, spent 1000 dollars on everything and it wasn’t correct and the installer drove around with me telling me it’s fine. He then went back to his manager and told him everything sounded alright which was a straight up lie, I called the guy a snake for that. His manager, Isaiah was not very cool either, I told him to get into my car and listen to the audio and tell me it sounds right and he refused just being a smartass saying “my installer said it was fine so I don’t need to” Isaiah also told me to call corporate about a refund when he knew only the store could do it, another example of saying something to the customer to get them to shut up. After I called corporate they told me the truth that only the store can process the return . Went back and confronted Isaiah over it and all of a sudden his story changed. After enough complaining the higher up approved my full return. Be warned don’t ever go there for car audio
Response from Best Buy
August 12, 2025
Hello, Jimi,
Thank you for leaving us a review. It saddens me to hear that your recent experience with Geek Squad was not a positive one, especially after such a significant investment. We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #28132” when reaching out on social media.
Regards,
^Ruby
James B
August 03, 2025
1 out of 5
Don't waste your time unless you know where everything is
The staff, while plentiful, seem to be too busy to help the customers
Response from Best Buy
August 03, 2025
Hello,
Thanks for taking the time to share your feedback about our store. I can understand needing assistance, but seeing employees standing around not assisting anyone, wouldn't be welcoming.
Our employees should certainly be ensuring that customers are welcomed and verify if they need assistance, so I'd like to have our corporate team review this further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/3aa040), Twitter/X (https://bby.me/ohbtl4), or Instagram (https://bby.me/rezd9o). If you can also refer to "Google review #24024" in your message, it'd be appreciated.
Sincerely,
^ Melissa
Milan Z
August 02, 2025
3 out of 5
Best buy as every other, but at least try training kids that work in there little bit harder, I know it’s not easy, but it would be nice.
Response from Best Buy
August 02, 2025
Hello Milan Zivadinovic,
Thanks for reaching out and providing your feedback. We're always looking for ways to better the customer experience, and we appreciate your insight. To officially record your feedback can you contact us through social media? Just private message us and reference Google Review #23710 to start.
Facebook (https://bby.me/uluf3b)
Twitter/X (https://bby.me/vj1jfj)
Instagram (https://bby.me/ysjf64)
Thanks,
^Ezra
Susan H
July 30, 2025
1 out of 5
Installed crooked. Was told I'd have to pay entire installation fee again. I was part of membership and have to pay for new installation for the crooked install. I don't think so! Zero stars if I could. Bad customer service. Buy somewhere else. Used to love best buy.