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Best Buy Gurnee
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Gurnee
How do I check product availability at the Gurnee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gurnee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gurnee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2632 reviews)
Piero R
January 22, 2025
1 out of 5
I had to wait over an hour to pick up a monitor I ordered online, and to make matters worse, they claimed they would call me when it was ready. After waiting, I decided to walk in 30 minutes later, only to find out the monitor had been ready the whole time. The customer service, especially from Katie, the manager, was unacceptable.
Response from Best Buy
January 22, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my in store pickup orders will be processed quickly and efficiently once I receive the e-mail letting me know it is ready for pickup. Can you please reach out to us on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64718820".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)
Jane G
January 21, 2025
1 out of 5
Horrible customer service. Can't get a live person who speaks English well enough to understand or a person who will not hang up on me. I cannot log into my account because of too many errors. I cannot enter a different debit card so I cannot pay my bill, nor can I talk to anyone on the phone. TERRIBLE service. What I buy here is good, but heaven forbid I need customer service
Response from Best Buy
January 21, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I will be able to quickly and easily log in to my account. Can you please reach out to us on one of the following platforms with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64714649".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)
Angel C
January 17, 2025
5 out of 5
Today in the morning i was greeted and asked if there was anything i needed help with what a way to start off my experience here ! "Natasha" was really helpful in what i was looking for great attitude great smile took me on what was on sale for the product i was interested in and omg amazing employee thank you natasha for your great service i purchased the beats pro by the way !
Ben K
January 08, 2025
1 out of 5
Horrible customer service and if you order online ready in an hour get ready to wait a while its gonna be at least 2 hours
Response from Best Buy
January 08, 2025
Hello, Ben,
Thank you for leaving us a review. As a consumer myself, I understand the importance of making sure expectations are set, especially when ordering online for pick up. We do appreciate your feedback and would like to formally document your interaction in our corporate system. If you could please reach out to us via social media, our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://x.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64657348" when reaching out via social media.
Thank you,
^Ruby