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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Gurnee
How do I check product availability at the Gurnee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gurnee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gurnee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2737 reviews)
Jackie S
September 22, 2025
1 out of 5
if you need camera equipment go elsewhere. shelves are pretty empty, and ive gone in multiple times to see if they restock items i need.
said they had an item in stock at another location that was out of stock here. ordered it through the cashier. driving 30 minutes out and i get a text saying they dont have the item. thanks... wasted an hour of my time and gas.
lots of staff, no one asks if we need help. they used to be more helpful just a few years ago. :/
tried to buy a phone (without carrier), had money ready but they said i need a carrier. annoying, yall afraid of money or what???
sigh, not trying to buy stuff online but kinda have to. not buying from their website but direct sellers only now. not worth dealing with best buy anymore.
best buy has been on the downfall for awhile, now is only a matter of time when they close their doors. surprised they lasted this long tbh.
Maricar P
September 20, 2025
5 out of 5
Been to the Bean many times and I just never get tired. Chicago will always have my heart!!
Robert B
September 07, 2025
1 out of 5
haven't been to best buy in two years. went in to by small 24 tv instead of just using amazon , none on sales floor, plenty in overhead, had to wait for them to get stock down, then went to check out, received a 5$ reward so went to use it. nope, expired 3 days ago. asked to speak to manager...nope...he is busy. nope not returning....should have just ordered from amazon...frustration free
Response from Best Buy
September 08, 2025
Good morning,
We appreciate you giving us a chance for your recent TV purchase, though it sounds like this could have gone better. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/lscylv), Twitter/X (https://bby.me/a5lhgr), or Instagram (https://bby.me/bnvg9r), and mention your "Google review #40867", we'd be happy to look into this with you.
Ciara F
September 06, 2025
5 out of 5
I Found everything I was looking for with the help of a very exceptional associate LOU! He helped me found the best deal for my laptop, he took his time to sit and explain all the features my laptop came with, what I'd need to do my particular job and helped me sign up for the most beneficial warranty on my electronics all while making us laugh props to LOU! I love that I wasn't pressured into a sale!