'%3e%3cpath%20d='M9.31547%206.89836L3.79467%2012.3348C3.5744%2012.5551%203.21822%2012.5551%202.99795%2012.3348L2.6652%2012.002C2.44493%2011.7818%202.44493%2011.4256%202.6652%2011.2053L7.45958%206.5L2.66989%201.79467C2.44962%201.5744%202.44962%201.21822%202.66989%200.99795L3.00264%200.665202C3.22291%200.444933%203.57909%200.444933%203.79936%200.665202L9.32015%206.10164C9.53574%206.32191%209.53573%206.67809%209.31547%206.89836Z'%20fill='%230046BE'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3677_10840'%3e%3crect%20width='12'%20height='12'%20fill='white'%20transform='translate(0%200.5)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Find Items in This Store
More to Explore
Frequently Asked Questions About Best Buy Gurnee
How do I check product availability at the Gurnee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gurnee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gurnee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2771 reviews)
Peter R
December 03, 2025
5 out of 5
Excelente servicio
Josh H
December 02, 2025
1 out of 5
Best buy is the worst. Never ever buy a phone from them. They will rob you. I had to return a phone because it was not compatable with my service and they stole 45 dollars from me calling it a restocking fee. Like they need my money with how much money they make. The phone was only a hundred bucks. So they steal half the value from me? Absolutely disgusted with this place and I'm never going back ever ever ever again. Absolute worst pathetic excuse for a electronic store I have ever witnessed in my lifetime. Do yourself a favor and go on Amazon for your electronics. Least when you return it you will get your money back and they won't completely rob you like this crappy worthless place.
Response from Best Buy
December 02, 2025
Hello, thank you for taking the time to leave us a review. Can you please reach out to us on Facebook (https://bby.me/exzc35), Twitter/X (https://bby.me/ptpcz1), or Instagram (https://bby.me/0h3ih8) with more information about your experience? Please begin your message with "This is regarding my Google Review #80435".
Gera V
November 28, 2025
1 out of 5
I went to pick up my Samsung Ark 2, the representative name was Holly or Polly (I don't remember) but she is an old lady. I asked her if the item was not that heavy for one person, if not so I could come back later with someone. She told me to follow her and someone asked her if she needed help, she said no. When we got to the item, she told there it is. I said "oh yeah it is huge, I will need help" she didn't say anything. I was hoping to get offered help bringing the item to the car and more if the other man asked if she needed help. Then I told her I would come back later for it with my brother, she didn't say anything and just walked away. Not even a goodbye or anything. Her customer service skills are horrible. If she doesn't wanna work in that department then just quit.
Response from Best Buy
November 28, 2025
Hello,
Thanks for taking the time to share your feedback with us. We can understand wanting to get some assistance with loading your new monitor in your vehicle, but not being offered assistance, isn't welcome. We'd be happy to look into this further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/rvct2w), Twitter/X (https://bby.me/8ic1o5), or Instagram (https://bby.me/4qo5eq), and include a reference to your "Google review #77044".
Vincent V
November 27, 2025
4 out of 5
Great blac friday deals but walmart beat tou by 20% on refrigerators.