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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Gurnee
How do I check product availability at the Gurnee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gurnee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gurnee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2670 reviews)
Sal C
April 25, 2025
4 out of 5
Update on the review. Scott the Senior executive from Best Buy reached out and was a very nice gentleman to speak with about my issue with the front desk and my purchase. He is going to send me a gift card to cover the cost difference in the TV purchase. Thanks Scott for your time!!!
Sal C
April 23, 2025
1 out of 5
By far the worst experience I had ever had !!!! The guy up front with the gray greasy hair and teeth missing is an absolute joke. I bought a TV on line using Affirm on the 19th of April they cancelled my order and I on the 21st. I asked why and he said the system did for some reason. It was a Toshiba 65inch for 298.00 I asked if I could repurchase it now and he said ya but not for the price that was listed on the 19th. I asked why. He said because the sale is over. I said so I have to pay the full price at 419.00 even though it wasn't my fault that the order was cancelled. He said yes!!! I was blown away. Oh and he claims that he is manager but he really isn't. Just because he has been there for 20 years doesn't make you a MGR. And the real MGR of course wouldn't come out and talk to me she was to busy hiding behind the door at the front. I will never go back there ever customer service is horrible and I went next door and gave target my business. You should be ashamed of yourself Best Buy!!! I WOULD LOVE MANAGEMENT TO FIX MY SITUATION BUT THEY WON'T THEY WILL BRUSH IT UNDER THE RUG. I WILL GO TO CORPORATE ABOUT IT
Rey N
April 18, 2025
5 out of 5
Dave at the teller made my day today an excellent experience at Best Buy because I was able to apply for and receive a credit card that I can use for my purchases there. The application process was simple and quick, and Dave was very supportive throughout. Now, I have a convenient way to manage my purchases and take advantage of benefits offered by the credit card. Highly recommend shopping at Best Buy!
David B
April 17, 2025
5 out of 5
Great service