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Best Buy Gurnee
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Gurnee
How do I check product availability at the Gurnee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gurnee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gurnee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2601 reviews)
Luis R
November 20, 2024
1 out of 5
Worst Customer Service on here bought a tv a month in a half brought had the extended warranty and they say is physical damage when it wasn’t even damage on the side moldings and on the tape it came on tv wit labels on it had to pay full amount for another tv then I ask before I pay for tv can I see it they said you have to pay for it first before we can check it ya the worst ever and I’ll be calling district manager to resolve this problem the worst ever illl be letting everyone know not to come back to ya 😡😡😡😡😡😡😡
Response from Best Buy
November 20, 2024
Hello and thanks for reaching out on Google, Luis.
We understand the frustration when your device stops working. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64450323.
Kindly,
^Graham
Sean S
November 19, 2024
5 out of 5
Bought a lot of TVs here
Friendly staff for pretty much everything
Steve J
November 18, 2024
4 out of 5
Bought a clothes dryer. Salespeople were polite, knowledgeable, and low pressure. Delivery within a week.
Vaughn H
November 06, 2024
1 out of 5
Drove to store for open box. They pulled the old bait and switch.waited over hour and online said refrigerator would be ready in one hour. Will probably file complaint with the bbb
Response from Best Buy
November 06, 2024
Hi Vaughn,
Thanks for sharing this review with us here. I'm concerned to hear about this experience and that the fridge you ordered may not have been ready within the estimated timeframe, which I understand could be disappointing. We'd be happy to discuss this further with you to ensure this feedback is documented, and provide any further assistance you may need. If you'd like to do so, feel free to reach out to us on one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64394791 so we can assist.
Thanks,
^Caleb