Best Buy Gurnee

After my experience last evening, this store deserves -1 star. I walked around the store for about an hour last evening, mainly in the home appliances department. Your employees were yukking it up huddled at the desk in the small appliance area. Not a one greeted me or asked if I needed assistance. I am in the market for new appliances. So, I decided to pull my credit card out of my wallet and $100 bill and walked the store with it all showing from my quarter zip fleece thinking that would spark some attention and service. NOPE! I went to the check out counter (customer service area) as my last attempt to get help. The skinny greater actually said that if I want assistance I need to return between the hours of 10 am - 6pm. I would like to see your employee handbook on that one! I will be contacting your CEO and Board of Directors over this experience. And, just for the record, I was willing to buy from Best Buy, but will take my business where I can get customer service. I get that the average age of the employees at that time of evening was maybe 26. Maybe you should consider commission sales. Clearly the attitude "it all pays the same" is ruining your bottom line. What is the point of a brick and mortar store when the service provided is no better than the website? Update: The following evening, 10/6/2026, I made good on that promise to take my business elsewhere. I stopped into the Kenosha Best Buy store at roughly the same time that I stopped into the Gurnee, IL store the evening before but with a totally different and much better customer experience. I was greeted at the door, asked if I needed assistance with anything, and promised assistance momentarily. Fun fact: I received customer assistance and within a half hour I had made the same purchase that I was willing to make at the Gurnee store the prior evening. Gabe was awesome from the moment I walked into the Kenosha store. I recommend Gabe being promoted and given a raise for his customer service approach and become an employee trainer for the Gurnee employees (if that is in his comfort zone). That additional 2 mile drive to the Kenosha Best Buy store made all the difference! I highly highly highly recommend the Kenosha Best Buy store over the Gurnee store. Money is portable personality. I won’t spend another dime at the Gurnee IL Best Buy store. .

Excellent diagnosis and treatment!

This 32-inch HiSense TV was advertised on Best Buy's website as in "Excellent Open Box" condition. The pictures show what the Best Buy employee put in my car. No box, only bubble wrap. It included the TV and the power cord. Nothing else. - No remote - No feet (so the TV is unable to stand) - No manual Completely useless. An extremely disappointing waste of several hours of my time, because now I get to take it back to Best Buy to return it.

Competitive pricing, knowledgeable sales staff.