Clean store. Friendly staff. Efficient trip to the store to get a laptop for my mom. Helpful staff. Products in stock. No issues at all!
스피커 청음실이 있어서 시간을 잘 보냈음. 게임용 스티어링휠을 살 생각이었는데 마침 딜이 있어서 싸게 구입. 근데 딜 중이 아니면 아마 인터넷이 더 쌀 듯
Tried to return a battery for a camera because I bought the wrong one and was denied. The guy opened the box and inspected the battery and said I couldn’t return it. Gave no reason why and I didn’t push back. I had the original receipt.
I went to another store (Almaden) and they informed me if the box was opened I couldn’t return it, which is fine. I ended up being able to return the item as never open it.
What makes no sense is why the employee at this (Santana Row) store 1. Didn’t ask if I opened the box (I didn’t) 2. Why he’d open the box, effectively making it so I couldn’t return it - especially if he was going to just deny my return without any reason.
Another reason to buy online.
Response from Best Buy
March 13, 2025
Hello Paul G,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64922431. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64922431
Thanks,
^Ezra
Typical BB. You still have to do your thing, find someone to answer your questions.
Response from Best Buy
March 12, 2025
Hey, Ioan.
Thank you for providing your insight. We would like to do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please include your full name, phone number, email, and reference your Google review number #64919654.
Regards,
^Jason