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Best Buy Irvine Lake Forest
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Frequently Asked Questions About Best Buy Irvine Lake Forest
How do I check product availability at the Irvine Lake Forest Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Irvine Lake Forest Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Irvine Lake Forest stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Irvine Lake Forest Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2405 reviews)
D B
January 30, 2025
1 out of 5
I had a horrible experience at Best Buy today. The price on the shelf was different from what I was charged at checkout—they added an extra $100! When I pointed it out, they made excuses and tried to act like it was a mistake. On top of that, they gave me the exact same item but claimed it was different. This place is dishonest and tries to scam customers. Avoid shopping here!
Response from Best Buy
January 30, 2025
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64755225" and share your full name, email, and phone number.
Thanks,
^Jacob
Jaime T
January 29, 2025
5 out of 5
I was provided excellent service by Denis . Thank you
shaan
January 24, 2025
5 out of 5
always a breeze to go in and get info about any product you might be interested in. friendly & knowledgeable staff.
Tom
January 23, 2025
5 out of 5
I had one of the best customer service experiences with the Best Buy store in Lake Forest. I dealt with Kenzie this morning on a defective cell phone. She was very pleasant, and easy to deal with, listened to my issues, and treated me like I was a valued customer. She tried to find me a new cell phone at another store so I could exchange it but they were out of stock for a brand new one. This phone is brand new and very popular and out of stock everywhere. The phone was returned and this experience has restored my faith in Best Buys customer service because of her treatment of me. I now feel like a valued customer and will continue shopping at this store. The past 4 years of customer service at Best Buy had been horrible and non-existent. This experience seemed like it was from 10 years ago (when customers were treated well and valued) and I was very happy when I left the store. Thank you Kenzie I appreciate all your help today!
Thomas Williamson