Best Buy Bloomington

Went into the store around 8pm in the computer section trying to get handheld info. Find an employee sitting on the ground restocking and another guy chatting with him just gossiping. I waited 30 seconds or so for them to finish their little chat, and then asked about a gaming handheld. They both demurred that I could find what ever they had over by the Xboxes, and they thought they only had one model on display. I don't know where your Xboxes are, so I wondered around and found them, and you have more than one. All and all a completely trash tier level of concern given by your staff on a slow weds night. It's isn't the first time your staff has put off the "we don't care aura" when I have been in this location.

Geek Squad was very helpful when I needed my laptop repaired. The staff was friendly and there was a quick turn-around time.

Terrible customer service, I wanted to buy a computer, no one to help. I came here three times, the exact same thing each time. I’ll just order online.

Line at the Geek Squad bar. Literally no employees anywhere on the floor. I stand at the Ōura ring case to wait for someone to help me or check in, no one. I go up to the cashier to see if she can help me. She says she can’t because she’s the only one on the floor and they are short staffed. Ok? I then ask if she can radio anyone that may work at Best Buy to see if they can help me. She said she already put her radio away since she is about to leave for the night… are you kidding. I walk all the way back to the rear of the store to find someone. I turn around and she is behind me telling the guys I’m asking for help from that she is about to leave… but she couldn’t walk back there upon my request. Lazy bones. The guy trying to unlock the Ōura ring case cannot find the right keys. This place is an absolute mess.