Best Buy Round Rock

is my favorite store for electronics and appliance

We took several laptops to Best Buy for battery replacement and unfortunately the experience turned into a major headache. First, we were told it would take about a week. After waiting, we received a call saying the laptops were ready for pickup. When we arrived, the staff informed us that no one had even looked at them yet. We then had to wait while they attempted to change the batteries, only to be told the batteries didn’t fit and that new ones had to be ordered. We took the laptops back and, due to the inconvenience, the manager on duty told us they would comp one laptop repair for the trouble. After ordering the correct batteries, we returned again and waited while they completed the service—only to be charged for all of them. When I reminded them that one repair was supposed to be free, the staff refused and said there was no record of it in their system. Even after they called their manager, they still denied it. I had to drive back to my office, locate the receipt showing the comped laptop, and return to the store to prove it. Only then did they apologize and honor what had originally been promised. The whole process showed a serious lack of organization and communication among the team. Staff seemed disengaged, and it felt like no one was on the same page. We also learned that you cannot call the store or Geek Squad directly—there’s only a general answering service, so every issue required physically going back to the store. If you choose to use this location, make sure you keep every receipt and document everything, because you will need proof for them to honor what they say. Very frustrating experience and disappointing customer service.

Going invest Buy is like being at a furniture store or a car dealership. There's always someone following you around, until you are actually looking for something and then there's no one to be found. I really hate this store.

Evelyn was such a great help!