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Frequently Asked Questions About Best Buy Charlottesville

How do I check product availability at the Charlottesville Best Buy?
How do I check my order status?
My local Charlottesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Charlottesville stores’ holiday hours?

Recent Reviews

4.1
(2281 reviews)
Azalea S
August 27, 2025
1 out of 5
Super awesome that i couldnt reach a human being over the phone to ask about a product (z fold 5 screen protector) only to get bots on the phone then when i went in was told by a geek squad member that they would assist me he proceeded to go do other tasks and leave me standing there looking like an idiot
John K
August 27, 2025
2 out of 5
Horrible floor coverage, no urgency at all to help a customer.
Bridgett C
August 23, 2025
5 out of 5
Great customer service
Jeff G
August 19, 2025
3 out of 5
It's a store with electronics in it. I called the number and ask if they fix electronics. Not once did they ask if I bought it there... so I drove one hour and fifteen minutes just to find out they don't. I bought a replacement reciever and it had a half inch thick instruction manual.....only 3 pages in English....and 3 pages in every other language there is. I ended up returning it
Response from Best Buy
August 19, 2025
Hello, Jeff, Thank you for your review. We appreciate you taking the time to let us know about your experience. I'd certainly be frustrated if I called to get information on a service and they didn't explain things fully and you made an unnecessary trip. If you'd like to formally document your experience, please send a private message on social media. Please include Google Review 31665 Here are the links to our socials: Facebook (https://bby.me/efw4ug), Twitter/X (https://bby.me/cmmxst), or Instagram (https://bby.me/fd84js) Sincerely, ^Meghan

About Best Buy Charlottesville

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