Frequently Asked Questions About Best Buy Charlottesville
How do I check product availability at the Charlottesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charlottesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charlottesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charlottesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2363 reviews)
NateSA T
May 28, 2026
5 out of 5
Quick and easy pick up location, management is patient and handles difficult customers correctly and with grace from what i saw
Saul Y
May 27, 2026
5 out of 5
Good service and willing to price match
jayden C
May 21, 2026
5 out of 5
Bread👍
Troy
May 17, 2026
1 out of 5
If I could give Best Buy a zero I would. Come to find out if you order something off Best Buy website and they send you the wrong item or you dont get your refund Best Buy will not help. They say you have to contact the manufacturer or whom sold it. In my opinion you bought it from them. Terrible customer service. This is not the stores fault this is corporate.
Response from Best Buy
May 17, 2026
Hello,
Having an issue with a recent order is upsetting. Allow us to hear more about it and see what is possible. Please mention review # 153588 when contacting us on a private social media link.
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