Frequently Asked Questions About Best Buy Charlottesville
How do I check product availability at the Charlottesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charlottesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charlottesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charlottesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2353 reviews)
Doug W
April 13, 2026
5 out of 5
Darius with the Geek Squad IS
from another planet of excellence. There is nothing to unusual or complex that he won’t tackle. Double his salary!
Yobany C
April 10, 2026
1 out of 5
Trading Cards needs to be shown for everyone to see at register when stores open. Came for one product and the person third in line got it when I was first in the store.
Jerry H
April 07, 2026
1 out of 5
Such a bad experience—bought a TV here that turned out to be defective. Won’t honor the limited warranty because of a glitch in their system. The manager exchanged me a cheaper TV and asked me to make up the “$40 difference” (I bought my TV on Black Friday). Total scam.
Response from Best Buy
April 07, 2026
Hey there, Jerry,
We understand your concerns surrounding your recent TV purchase with us. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/7P3mVC), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##139422.
Jonathan T
April 03, 2026
5 out of 5
I always love going here, I’m big into electronics and computers. My mom upgraded to a new tablet and the gentleman who helped her was very kind and professional. Thank you.