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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Charlottesville
How do I check product availability at the Charlottesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charlottesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charlottesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charlottesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2373 reviews)
Mary M
June 27, 2026
1 out of 5
They need to work on customer service, should have walked out, awful service.
Response from Best Buy
June 27, 2026
Hello, Mary,
We appreciate your feedback regarding your recent visit. This is far from the experience that we want our customers to have.
If you would like to tell us more about your visit, please send us a private message through social media. Our team would be happy to help you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #179124” when reaching out to us.
Rigoberto M
June 22, 2026
5 out of 5
Always speedy service
Matthew D
June 21, 2026
1 out of 5
1 star is too much. I just purchased an open box Hisense Canvas that was marked as having everything included and nothing missing. Only to get home and realize that it's missing the mounting bracket. So naturally, I call up the local number (434 area code) to get the pleasure of talking to an AI agent - and then after yelling at a computer I was able to get a hold of a person in a different country. once again - from a local number. I will be returning this first thing tomorrow and hope to have no issues in the return process. This is embarrassing for Best Buy and I will never shop here again.
Response from Best Buy
June 22, 2026
Hello, Matthew,
Thank you for sharing your concerns with your Open-Box Hisense Canvas not coming with the mounting bracket can be a difficult experience. We would be glad to look into your concerns if you would like to reach out to us on any of our social media profiles below with Review 175462.
Facebook (https://bby.me/Xsn7TT)
X (https://bby.me/lhw1H1)
Instagram (https://bby.me/8GZdGl)
Steve T
June 17, 2026
1 out of 5
I will never shop at Best Buy again. Repairing my 10-month old high-end laptop still under warranty was nothing but run-around and add-on fees and costs. Not my first bad experience at BB but definitely my last.
Response from Best Buy
June 18, 2026
Hello,
Thank you for the review. We understand your concern with your recent repair experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 173877