Frequently Asked Questions About Best Buy Charlottesville
How do I check product availability at the Charlottesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charlottesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charlottesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charlottesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2281 reviews)
Azalea S
August 27, 2025
1 out of 5
Super awesome that i couldnt reach a human being over the phone to ask about a product (z fold 5 screen protector) only to get bots on the phone then when i went in was told by a geek squad member that they would assist me he proceeded to go do other tasks and leave me standing there looking like an idiot
John K
August 27, 2025
2 out of 5
Horrible floor coverage, no urgency at all to help a customer.
Bridgett C
August 23, 2025
5 out of 5
Great customer service
Jeff G
August 19, 2025
3 out of 5
It's a store with electronics in it.
I called the number and ask if they fix electronics. Not once did they ask if I bought it there... so I drove one hour and fifteen minutes just to find out they don't.
I bought a replacement reciever and it had a half inch thick instruction manual.....only 3 pages in English....and 3 pages in every other language there is.
I ended up returning it
Response from Best Buy
August 19, 2025
Hello, Jeff,
Thank you for your review. We appreciate you taking the time to let us know about your experience. I'd certainly be frustrated if I called to get information on a service and they didn't explain things fully and you made an unnecessary trip. If you'd like to formally document your experience, please send a private message on social media. Please include Google Review 31665
Here are the links to our socials: Facebook (https://bby.me/efw4ug), Twitter/X (https://bby.me/cmmxst), or Instagram (https://bby.me/fd84js)
Sincerely,
^Meghan