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Best Buy Rapid City
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Rapid City
How do I check product availability at the Rapid City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rapid City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rapid City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rapid City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2432 reviews)
Frank S
March 31, 2026
3 out of 5
Not like it used to be. Nice enough kids, but no management rocking it like it was 5 yrs ago or more.
Faith S
March 26, 2026
2 out of 5
Do your own in depth research before shopping because they won't help you.
I went in to buy a new phone. It was one of the ones on the cheaper end, but it was still a couple hundred dollars. The sales guy barely acknowledged me, didn't explain that this was a "budget phone" so it would lag horribly, and just walked toward the registers while I was still shopping. I had the phone for 6 hours and it ran worse than my Samsung from 2020.
THE ONLY redeeming experience was Dorian, who both checked me out the first time and processed my return. He was genuine and made the return the easiest part of the whole process.
Response from Best Buy
March 27, 2026
Hello, Faith,
We appreciate you taking the time to share your feedback. Getting accurate product information is always best, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/Enlxw6), Twitter/X (https://bby.me/0wu92J), or Instagram (https://bby.me/Vv4YLW). Please reference Google Review, #135220.
Antone C
March 26, 2026
1 out of 5
When in there to get some new accessories for my new phone and when I asked one of the employees who I believe was the manager, " hey could I get some help when someone has some time" and he rudely responded to me saying that there was a wait everyone was busy and I would have to wait my turn. That's fine but seems a little aggressive. That was all fine and dandy but then I proceeded to watch his team help people that came in after I did so obviously there wasn't much of a line. The manager's name I believe was Eric, and it's kind of crazy that when you ask for help at a place of business to have the employees respond so rudely to you.
Response from Best Buy
March 26, 2026
Hello, Antone,
We definitely understand expecting friendly and attentive assistance that respects your time when visiting our store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #135132 in your message. You can find us here:
Facebook (https://bby.me/eO1fHH)
Twitter/X (https://bby.me/ntEcSA)
Instagram (https://bby.me/KYA8Ej).
Fred M
March 01, 2026
3 out of 5
Customer service has really gone downhill lately.
Response from Best Buy
March 01, 2026
We appreciate you taking the time to share your feedback regarding your recent, Fred. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/kpssl6), X/Twitter (https://bby.me/4uc0cy) or Facebook (https://bby.me/1jxlgl) with the details of your experience. Also add Google Review 124490. We look forward to hearing from you.