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Best Buy Rapid City
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Rapid City
How do I check product availability at the Rapid City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rapid City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rapid City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rapid City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2323 reviews)
Emily G
March 26, 2025
5 out of 5
Jeremy is the best part of my Best Buy experience. Really knows his stuff! He is also a great teacher. Expert, polite, great guy! Thank you, Jeremy!
Lori L
March 19, 2025
1 out of 5
Very poor customer service. Had delivery of an appliance scheduled for over a month and took the day off work to be home for delivery. Received the text message that fridge would be delivered the night prior only to wait all day on delivery day for no fridge. When we were finally able to get through to Best Buy (because there is no way to contact your local store) we were told the fridge was not in stock and would have to be ordered in.
If we hadn't called the store they would have never known we were waiting for delivery! Fridge was delivered 3 weeks later and we were told to contact customer service after delivery for resolution of original botched delivery. Contacted costumer service to be told we would get an $11.00 gift card for our troubles.
What a joke. So disappointing.
Response from Best Buy
March 19, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my deliveries will occur during the timeframe indicated when the order was placed. Can you please reach out to us via private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64945721".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Melisa
March 17, 2025
5 out of 5
Very friendly and professional service
Wayne T
March 17, 2025
5 out of 5
I was surprised by the selection of items they cary. I will definitely be back the next time I'm in town.