Best Buy Bend

Help was slow to ask what I was there for. Even though they were just standing there

I went to the Geek Squad here because my phone was having numerous problems - from sending/receiving texts and calls, various apps not opening and loss of data. These guys were so helpful! Cam was patient with me and thoroughly advised me on next best steps. He continues to check in with me during my hours long stay in their department while I deleted enough to create available storage and therefore install the current update on my phone. Evan was also very kind and helpful while Cam was on break. Kudos to these guys for their outstanding service!! Happy to have my phone working again. 😊

I’ve been a Best Buy customer for many years and recently spent just under $4,000 on a TV, soundbar, and wall mount on September 1st. The installation was scheduled for today, Saturday, September 20th, with a very broad window of 7am–7pm, which they said was the best they could do. After moving all of our furniture early this morning to prepare, we received a call at 7am saying the installation had to be rescheduled due to a family emergency. That part was understandable. What wasn’t acceptable was being told the next available appointment wouldn’t be until October 9th—nearly three more weeks later. That delay was completely unreasonable, so we canceled the entire order and requested a refund, which we were told will take 7–10 days to process. For such a large purchase, this was extremely disappointing and frustrating. Needless to say, we’ll be taking our business elsewhere in Central Oregon.

My fiancé and I are traveling to Maui tomorrow, and her MacBook Pro quit working! She had to wrap up some work projects, so I, being completely Apple illiterate, was a little anxious when I went in to Best Buy in Bend to purchase a new Mac for her. However, I was completely and pleasantly surprised from the time I walked in. I was greeted by Goober, who directed me to the right area of the store for my needs. Before I even reached the Apple center, I was greeted by Cooper, who already knew what I was looking for. He was very polite, patient and knowledgeable about the products and answered all of my questions in a way that I could understand. Cooper made sure that I had everything I needed to ensure my fiancé's laptop would be exactly what she wanted. At checkout, he advised me of all the necessary products to make sure I was covered with a warranty and tech support and even informed me of their "lowest price guarantee" so that when the model I purchased goes on sale in the future, I will be sure to receive a refund for the difference! Cooper even set up my phone with auto notifications so I will know when the product goes on sale. I felt like he really went the extra mile and I appreciated the excellent customer service he provided. Big thanks to Cooper for making a challenging purchase smooth and easy! And hey, I even know a little about Apple products now! Very pleased with the service I received and will recommend!