Best Buy Bend

Salesperson gave great education about a technical question and very honest about buying a particular product from them vs amazon. I did make a recent large purchase here so didn’t feel guilty. And another recent visit to look at TVs salesperson very knowledgeable

Don’t purchase a tv here, trust me. Go to Costco. Purchased a tv, brought it home, & the screen was clearly defective & broken. Went to return it & the manager looked at her watch & said they don’t accept returns on cosmetic damages. It was obvious the manager had no desire to help us or accept our return. She passed us onto the geek squad to inspect the tv for cosmetic damages. The geek squad noticed the defective screen & then had security pull up video surveillance of us loading the car to avoid refunding us. Geek squad employee said we laid down the tv, thus they cannot refund us. We told him to relook because we loaded the tv in the back of the car right side up. After looking at the surveillance again, they were forced to refund us. Best Buy sold us a defective tv & less than 12 hours later instead of trying to resolve the issue tried blaming us for the damaged tv. Best Buy lost 5 customers today. I will never step foot in another Best Buy again.

If I could leave a zero I would. I made a mistake and bought a game that not compatible with my Nintendo Switch and when I tried to return the game ( cost $79.99) one day later they said they cannot take back opened games. This is incredibly horrible customer service. I’m so disappointed. I was going to return the game to buy one that was compatible for my switch from Best Buy. However, I will not be buying any more products or games from Best Buy EVER again. Do better!

Quiet, nice employees and clean bathrooms