Very good customer service, I left with the item I wanted at a fair price!!
Terrible, awful, no good customer service. No way can you get through to any live person. You go into the store, and many employees are just sitting there. They don’t answer the phone though. Unbelievably bad service!
Response from Best Buy
August 11, 2025
Hello, Lynne,
Thank you for the review. As a consumer myself, I always expect to receive great service, which is what we want for all customers who visit our retail stores.
I understand you’re hoping to speak with someone from your local Best Buy store. To ensure both customers visiting our retail stores and those calling in receive the most efficient support, all calls are routed to a national team.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/fx7ioq), Twitter/X (https://bby.me/4emmq9), or Instagram (https://bby.me/bepuat). I’d recommend sending a private message or DM. Please include Google Review 27771.
Regards,
^ Kristy
Need a TV 📺 or Sound Bar or Geek Squad ,Best Buy is the place to go
I was a die hard Best Buy fan till today. I have been a total tech member since it started which means I am spending $200 dollars a year for coverage. Today I went in with a broken meta quest 3. Tamara "supervisor" told me that I had to return with all the boxes. So I went home got the boxes now they won't return the items I bought from Best Buy for the meta so, I am stuck with a defective headset battery, the leather face plate, and handles with strap adding up to less than $200. She pretended to go call her district manager "Jeremy" but it was no help. Probably cause she didn't actually call. The messed up part is I just bought the Samsung kitchen set (oven, microwave, and dishwasher) and washer and dryer sets from Best Buy in the last 20 days to upgrade my house. I guess I will return those because they are in the return dates. Sometimes its better to just take care of the customer. Tamara shouldn't be a supervisor.
Response from Best Buy
July 22, 2025
Hi, Jake,
Thank you for your review. I understand how challenging it is when a new device doesn't perform as expected, and you aren't able to repair or replace. We'd be happy to look into this further and see what we can do to help.
For further support, please feel free to reach out to us on Facebook (https://bby.me/xjy6x7), Instagram (https://bby.me/b8xlxp), or Twitter (@BestBuySupport). Be sure to mention your Google review 18841.
Kind regards,
^Pre