Placed an order for a controller and it first said it was shipped, then on the way and on the van on delivery day. Lo and behold I get a delayed notice, I call and they say the person forgot to pick it up and I'll have it the next day.
Its the next day and my order is now canceled by best buy because they now don't have what I paid for to be delivered. Love it.. I think companies should have to make it up to the customer for being stupid.
Response from Best Buy
July 17, 2025
Hey there,
Thank you for taking the time to share this review with us, although it is concerning to have an order cancelled on the date of delivery with no explanation. We would be happy to look into this, and see how we can help.
To get started, please send us a message on Facebook (https://bby.me/89xzz5), Twitter/X (https://bby.me/q50zqy), or Instagram (https://bby.me/ug3xkj). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: #16846. We look forward to hearing from you!
Regards,
^Katie
Had a issue with my drone, stuck sd card. It was fixed in minutes by the tech. Thank you
I’ve always been able to find things that I need. But finding an employee is kinda hard sometimes you’ll be able to find someone near the front or over near the phones. Got a new tv from there and we absolutely love it. Is smaller than what I thought a 40 something inch would be but I’m guessing that’s because we went with a different brand this time.