Best Buy Bend

As a long time Best Buy Customer (10 years plus with spending of $15,000 to $20,000), it saddens me to experience such poor Customer service. I purchased an iPhone 16 Pro along with a zag screen protector in September 2024. My screen protector broke last week and I went to the store today to have it replaced. They told me they no longer carry that particular screen protector, but they did have a slightly more expensive zagg screen protector. They would not let me pay the difference between the original and the new one. Told me I had to go through hoops online to get zagg to replace it! having spent years in the retail industry, I know for a fact that it’s not worth losing a long time Customer over a $30 screen protector when I was willing to pay the $10 difference between the old one and the new one! After I left the store, I spent 40 minutes on their Customer service line which included 20 minutes on hold waiting for a supervisor. No resolution due to extremely poor Customer service training!!!

Yesterday evening, I went inside to purchase a PlayStation 5, along with TES IV: Oblivion as a gift for my father. The gentleman who helped me find Oblivion was extremely helpful, and kind. However once it came time to purchase the PS5 at the front register, an employee named Ryan who has a beard, and ponytail, was infuriating to deal with. First, handed me a Ghost of Yotei edition PS5. I asked him if they had any regular model PS5’s as I was not seeking a special edition. He insisted they are the same price. I have been an avid gamer for YEARS, and know for a fact special editions cost more, so I told him that I do not want a special edition PS5 and would just like the current base model. He was still persistent it was the same price until I pulled up the app and showed him they are in fact NOT the same price. He begrudgingly got it, and rang it up, and lo and behold, it was cheaper than a special edition. He is then continuing to push the special edition, literally saying “come on, it’s only $60 more and it’s cooler”. Listen, I get trying to upsell, but this felt extremely pushy, rude, and dismissive. I asked, once again, to purchase the current base model, to which he sighs and seems to be, now, in an awful mood. There was then an issue with my credit card (I am not faulting the employees or Best Buy for this), and Ryan then asked for his supervisor (I assume), misgendered him, then corrected the misgendering using “air quotes”, which also felt extremely disrespectful. I do not think Ryan is well suited for customer interactions. I have never had a negative experience at this Best Buy until yesterday, Nov. 5th.

When Fred Meyer has better service, electronics selection, and gaming selections. Why are you even open. I want Circuit City and Radio Shack back.

Shoutout my goat keyshawn imma remember you till the day I die🐐🐐🐐 Goat got me the last chromakopia 1year album they had and it was in the back🥹🥹🥹🥹 W dude give this man 500 raises🔥🔥🔥