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Best Buy La Cantera
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy La Cantera
How do I check product availability at the La Cantera Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local La Cantera Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy La Cantera stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the La Cantera Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3602 reviews)
Claudia S
July 18, 2025
5 out of 5
Excellent
Joe M
July 12, 2025
5 out of 5
Chriss A. was very helpful and knowledgeable. He went above and beyond to help us. Great customer service to Chriss A.
ranchera c
July 10, 2025
4 out of 5
Muy Rico si sigues la Receta de otra manera no sabe bien
Ed S
July 10, 2025
2 out of 5
I have had a couple of experience with geek squad and they have been positive, but many other interactions have been very poor. Today was another example. My refrigerator I purchased from best buy died last week. Since I am a Total Member, I called Best Buy for service, they could not send someone for 6 days. 6 days without the refrigerator. They texted me the day before telling me the arrival time was 11:30am to 3:30pm. I was in a meeting until 11:30am, so this was fine. They then tried to show up at 10:30am and could not get in the neighborhood. They leave before 11:30am and so then they tell me the next appointment is another 6 days out. Being a Total member means nothing. I’ll cancel that service. Best Buy has been horrible to use on most interactions.
Response from Best Buy
July 15, 2025
Hello, Ed,
Thank you for being a My Best Buy Total member and for taking the time to share your experience with us! We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this looked into further for you.
Please send us a message through our social media channels on Instagram (https://bby.me/cueo4f), X/Twitter (https://bby.me/1x7vwj) or Facebook (https://bby.me/ax7b58) with the details of your situation, the order number, your full name, phone number, and e-mail. Also add Google Review 13966. We look forward to hearing from you.
Sincerely,
^Deysha