Best Buy La Cantera

It's been a while since I've been to this Best Buy. All off the associates are all linked together on their wifi. So if you chose you can tell the folks at the front, and a knowledgeable employee will meet you in the area you need to answer questions. Pretty great if you are comparing different models.

I came here after being advised from (an amazing) Best Buy store without Geek Squad, the complete steps on how to move forward with a bad console(and/or game) bought through Best Buy's site. While the guy at check out was friendly (didn't get his name) the second employee I spoke to at the Geek Squad station was incredibly rude and tried to push me off, even after I explained the entire situation. I told him I knew I was in the right place, and I couldn't do the return through normal customer service, so he called someone else up. Then came Franck, the manager, who seemed so disinterested in the story that I had to tell for the fourth time that day, wasn't really listening, immediately jumped into "sorry- can't help". I showed him the print out that the super helpful Best Buy outlet store provided to me, explaining even more details and he looked like he didn't believe me. I even tried giving him the name of the employee I spoke to at the other store so he could call them and maybe get the full run down - still no interest in helping me. Maybe he's great at managing people, but didn't seem like he had experience with the tech side of things or this specific situation like the guys at the other store did. So he had to call someone for help. I didn't catch her name, but the woman that came over salvaged the entire situation. She was friendly, incredibly knowledgeable, listened to the full story, looked up all the details and offered solutions. At the end, she took the return for a full refund to my family member's account, and store credit for the game. I wish I got her name but super grateful that she stepped in and helped out! Also, heads up to any unknowing customers as I just learned today- Best Buy has third parties they allow to sell on their website that often sell faulty items!!! I was told the site gives you a pop up warning, but I checked and it's actually just a TINY, subtle, easy to miss detail that reads "Sold & shipped by United Technology". So online buyers beware!

i went to this location looking for a audio recorder to where the staff there started getting suspicious

Staff and Manager were top notch. Thank you.