Best Buy La Cantera

It’s Best Buy. If you have been to one you been to then all

My wife and I were looking to buy the new meta glasses that have a screen integrated. The closest location that had a demo was this store, it’s 250 miles away from our home. We plan a trip specifically to be able to test this glasses out. When we arrived to our appointment, the guy that supposed to help with our demo had very bad attitude, did not help at all, he was standing next to the little black ottoman. When we ask him question he will do a deep breath before answering making us feel like we were bothering him. This a high end Best Buy location, with a very low customer service.

Everyone was so nice and helped immediately after they noticed I was wandering. I had just came from Target where i received terrible service, and they completely turned my mood around by being so attentive and polite.

This was the absolute worst customer experience ever! First of all, the new AI phone system is absolutely ineffective. Secondly, my HP desktop had a problem. I brought it in to the Geek Squad and spoke to a young man, Brandon. I explained that my computer screen was black and it emitted 3 long beeps followed by 3 short beeps. I explained that someone told me it was a critical hardware issue, but I didn’t know for sure if what I was told was accurate. Brandon said they couldn’t fix hardware issues and I needed to take it some place else. He was a pleasant young man, but didn’t even try to plug in the computer to see if he could replicate what happened. I left and took it to UBreakIFix. Guess what?! He actually plugged the computer in and it started right away. He explained the problem was the power source. He didn’t charge me. I tried to call the manager to discuss this over the phone vs a negative post but couldn’t get past the AI bot. So, here you go!