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Best Buy La Cantera
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy La Cantera
How do I check product availability at the La Cantera Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local La Cantera Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy La Cantera stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the La Cantera Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3544 reviews)
Hallykon
April 12, 2025
1 out of 5
Any store that thinks so little of their customer experience that they have AT&T sales reps pestering you multiple times while youre trying to shop immediately loses all stars and all my respect
Edit:
Came back to grab a small item i needed on a different day, no employee came to the counter to check me out.
completely unacceptable, i guess they dont want my money :)
Response from Best Buy
April 12, 2025
Hello,
Thank you for sharing your feedback with us. We never want you to feel pressured into signing up for service and understand how important it is to have boundaries in place to allow for a comfortable shopping experience.
So a member of our Corporate Team may follow up with you to discuss the matter further, we would be grateful to have you connect with us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 65036132" in your message. Thanks!
Sincerely,
^April
Robert G
April 09, 2025
5 out of 5
Good service, and big Best Buy
James S
April 09, 2025
5 out of 5
Good customer service
Mason A
April 08, 2025
4 out of 5
The people that work here are nice and it’s a super well put together store. 5 stars if you guys just had more staff to help out but I understand.