Frequently Asked Questions About Best Buy La Cantera
How do I check product availability at the La Cantera Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local La Cantera Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy La Cantera stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the La Cantera Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3615 reviews)
Larry H
August 09, 2025
5 out of 5
Luis was very helpful and prompt getting the product. I want it from the back. Antonio was awesome. Helping me figure out which items were in stock.
Nathan E
August 04, 2025
1 out of 5
Had to ask 4 people to help me. First mexican guy ignored me, then a black guy said he would call someone for me but never asked what I wanted.Then went to counter with four employees and two customers. I asked for help and they told me to wait. I asked another guy Hispanic with glasses and he said yes sir what can I do for you. He was cool but the experience was awful. I will not ever go back to best buy.
Walter R
August 04, 2025
5 out of 5
It was fast and easy.
Host pointed me in the right direction. I talked to the computer geek guy. We had an awesome conversation about external hard drives. Then the Lenovo lady who helped me was very nice and helpful. It was almost too perfect.