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Best Buy La Cantera
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy La Cantera
How do I check product availability at the La Cantera Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local La Cantera Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy La Cantera stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the La Cantera Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3525 reviews)
Victoria M
February 21, 2025
5 out of 5
Erick help my dad and I buy a 65" tv 20 minutes before close. Thank you for helping us and being so patient!
Brandon R
February 17, 2025
5 out of 5
Yeah, i’d shop here again.
sunny d
February 16, 2025
1 out of 5
Don't buy products here and get it warranty.
You'll be Charged, you're a Geek Squad. Protection plan a year in advance. I had a 2 yeprogram, and it's only been a year 1 year in advance. They tried to charge my credit card. Luckily my credit card told me they were trying to charge me if I proved it. I said hell no I don't prove it. They're illegally charging me a year in advance unethical. So I read they've done this before so I refuse to do business for Best Buy. And I hope they get sued
Response from Best Buy
February 16, 2025
Hello, Sunny.
Thank you for taking the time to reach out and share your experience. We would love to hear from you and answer any questions you may have. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64820838.
Best,
^Allison
Isaac F
February 02, 2025
2 out of 5
Took someone about 30 minutes to approach me while I was looking at the same products. Employees would rather have a side conversation instead of doing their job in assisting customers. Employee that finally helped me seemed bothered when they asked me if I needed help. Very monotone throughout the whole experience. I feel like they would rather not have me buy anything there. One recommendation that was helpful. The only reason why I'm giving two stars instead of one. Work on customer relations by providing training or something...
Response from Best Buy
February 02, 2025
Hello, Isaac.
Thank you for taking the time to reach out. This is far from the customer experience we aim to provide and I can understand your frustrations. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64769220. We look forward to working with you.
Best,
^Allison