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GEEK SQUAD

Best Buy Lebanon

3.9
(1621 reviews)
274 Plainfield Rd
West Lebanon, NH 03784
(603) 298-7353
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Frequently Asked Questions About Best Buy Lebanon

How do I check product availability at the Lebanon Best Buy?
How do I check my order status?
My local Lebanon Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Lebanon stores’ holiday hours?

Recent Reviews

3.9
(1621 reviews)
Heather S
August 10, 2025
1 out of 5
Booked a repair for my daughter’s iPhone 14 Plus back glass. An hour before the appointment, I was emailed the part wasn’t in stock and would take 3–5 days to order. I replied for clarification but never got a response. Went to the store the next day, waited in line to make a new appointment, and when I finally reached the counter, I was brushed aside for people with appointments — while the employee told me he was going to lunch. If Best Buy knows the phone model and repair needed when booking, why not have the part in stock or let customers pre-pay and schedule for when it arrives? The lack of communication, poor organization, and dismissive attitude lost them not only this repair but also the $3K–$4K appliance purchase I had planned. I’ll shop elsewhere.
Response from Best Buy
August 10, 2025
Hello, Thank you for sharing your experience with us. I can understand finding out that the part needed to repair your daughter's phone wasn't available and trying to get a new appointment made, but being passed over, wouldn't be an ideal visit. As we are an Apple Authorized Service Provider, we are able to provide repairs on many Apple devices. Our stores do have to follow their procedures though to be able to complete the repairs. This typically involves needing to see the device and perform any necessary diagnostics before a part can be allocated for it. If the store has the part, they should be able to repair it that day, but if not, one would need to be ordered from Apple. That said, I would like to ensure that your feedback is reviewed by our corporate team. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/bi3ky5), Twitter/X (https://bby.me/corkgj), or Instagram (https://bby.me/giwz4b). Please also include a reference to your "Google review #27167" in your message to us. Sincerely, ^ Melissa
Kristen R
August 05, 2025
5 out of 5
I have never left a review ever but after the experience I had with Best Buy I absolutely need to. I purchased a new phone with them and was transferring over to a new carrier, the old carrier was making it almost impossible to transfer over and made it as difficult as possible. Mason stayed with us TWO hours after closing to ensure we were able to have a working phone even though he couldn't do anything on the Best Buy end. He genuinely cared about the outcome and made sure we had a spot to use the WiFi (because the old carrier turned off my data and I wouldn't have been able to talk to anyone if I left the store). Robbie, the manager, even called us while we were there and let us know how sorry he was and showed genuine caring as well with such an unfortunate situation. Exceptional staff with exceptional customer service. Will most definitely be exclusively shopping at this Best Buy in the future due to their customer service. Thank you, thank you, thank you to Mason and Robbie for being such caring individuals. We have a working phone now with a new carrier!!
Sarah N
July 30, 2025
5 out of 5
Can't go wrong with Geek Squad services!
Nelson C
July 26, 2025
5 out of 5
The technician, who installed my remote car start, was was excellent, no complaints. I just can't find the card he gave me. He was wonderful on the instructions and very clear of how to use it

About Best Buy Lebanon

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