Best Buy Lebanon

Horrible customer service

Went here to get a new case and a a new phone for my grandmother. Worked with Adam and he went above and beyond To help us out in getting things set up properly. 10/10.

Very nice

I went to this store today to return some Apple Mac Minis for which I had been given return authorization through my online account. The checkout clerk began processing my return, and a manager was called due to the value of the items. The manager canceled the return and told me that I had to ship the items back to Best Buy. I advised the manager that I had been told I could return them in-store and that I did not want to ship them back in 10 separate boxes. The manager told me he refused to accept my return and walked away. I then called Best Buy customer service. They requested that I put them on the phone with the manager because the store was, in fact, supposed to accept my return. The manager would not remain in front of me while speaking with customer service and walked away, so I was unable to hear the conversation. The manager then returned my phone but hung up on customer service before any resolution was reached. I remained in the store while on the phone with customer service for another 30 minutes, but the manager continued to avoid providing a reason for refusing my return. I drove more than an hour to this store to return these items and was refused without explanation. This is neither an ethical way to do business nor, in my understanding, an appropriate way to handle a return that falls within the return window. Surely, Best Buy's managers should understand their own policies. After a third call to customer service, Best Buy agreed to arrange a pickup of the return items from my home. The experience I had at this store today was, by far, the worst experience I have ever had with any retail store. I would recommend going to the Concord store or another location if you wish to be treated like a valued customer.