Was told they opened earlier on certain days when it comes to buying Pokemon cards. They originally had a long line but were fast and quick with everyone just not me. It was a good day overall .
One star. I had a 10am installation appointment at the Best Buy in San Marcos on Sunday, July 12. I was running about 10 minutes behind trying to get my kids together and out the door, which happens to everyone. When I got there, the young woman working the installation counter that morning immediately started scolding me for being late, told me her schedule was full, and said I'd need to reschedule — all with an incredibly rude and dismissive attitude. No attempt to see if it could still be worked in, just attitude from the jump.
I've been a Best Buy customer for years, but this kind of treatment is unacceptable. A 10 minute delay doesn't justify being talked down to by an employee. If this is how the installation department in San Marcos treats customers, I won't be scheduling anything there again.
Response from Best Buy
July 12, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Sales person was very helpful in turning our not so smart tv into a smart tv.
Had what I was looking for and the nice employees allowed me to test if it would work with my computer on the spot. Great customer service! Definitely coming back 👌