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Frequently Asked Questions About Best Buy Downey
How do I check product availability at the Downey Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Downey Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Downey stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Downey Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5463 reviews)
Fadel T
February 01, 2025
1 out of 5
Don't buy the membership, I've been waiting for them to come and fix the stove for 3 weeks, is just an scam, they were supposed to show up last week and they even call to let me know they weren't showing up, I took the day off so they can show up, until I called and they tell me it was cancel because they didn't have enough service people, which is fine but let your customers know you not going to show up, so we reschedule next week and now I get a text to reschedule for the week after because supposedly the parts are now in stock. Take your business somewhere else; and I won't be renewing my total membership this year.
Response from Best Buy
February 02, 2025
Hello,
Thanks for taking the time to share your feedback with us. I understand having a working stove is important, and finding out that the team being sent out to fix this for you, wouldn't have been welcome. I'd be happy to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and the order number. Please also mention your "Google review 64766008" in your message to us.
Sincerely,
^Melissa
Fernando E
January 26, 2025
5 out of 5
Excelente
Edgar M
January 21, 2025
5 out of 5
I come here for the tv video games and ect I bought all my ps4 ps5 switches n xbox here
Janet H
January 18, 2025
5 out of 5
Excellent customer service. Great job wonderful employees