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Best Buy Copperfield
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Frequently Asked Questions About Best Buy Copperfield
How do I check product availability at the Copperfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Copperfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Copperfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Copperfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3145 reviews)
Charlene A
February 02, 2025
5 out of 5
I went into today to have my phone screen protector replaced and installed. Hannah helped me after she dealt with a disgruntled customer. Despite his awful attitude, she kept such a calm and helpful tone. She handled the situation amazing. I told her she rocked after he left. She then installed my new screen protector flawlessly. Thank you so much, Hannah. You are truly amazing !
R H
February 01, 2025
3 out of 5
Decent store limited variety just a portion of selection available at other stores.
Response from Best Buy
February 01, 2025
Hello,
Thanks for reaching out and providing your feedback. I am saddened to hear that our selection was not as you expected. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64764457". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
Ashlee D
January 29, 2025
1 out of 5
HORRIBLE customer service! I asked for help from 3 separate employees and when the 4th one walked by and I asked again, his response was “do you want to ask a 5th?”
Response from Best Buy
January 30, 2025
Hi, Ashlee,
Thank you for sharing your review with us. We find your account of your visit to be very concerning, as we aim to provide a high level of service and expect for you to be treated with respect and to receive assistance in a timely fashion. We would like to review this further at the Corporate level.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64751167" in your message. Thanks!
Regards,
^April
Debra P
January 18, 2025
3 out of 5
Their customer service is disappointing. I couldn't find anyone to help me for 20 minutes while I walked around in the store, specifically looking for a portable dvd player. Finally, a guy showed up and, after checking, said they don't carry them anymore.
If their sales are down, I can definitely see why.
Response from Best Buy
January 18, 2025
Hello, Debra,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64701498.
Kind regards,
^Aaron