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GEEK SQUAD

Best Buy Jensen Beach

4.1
(3350 reviews)
2555 NW Federal Hwy
Stuart, FL 34994
(772) 692-7188
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Recent Reviews

4.1
(3350 reviews)
Raymond A
May 13, 2026
1 out of 5
Normally never write reviews. Had an amplifier set up by "Dave" from Geek Squad. For job - Dave was due to get a zone working and disconnect another zone. One of his 1st statements during configuration was that our amplifier middle channel did not work... which was not case. I advised him about center channel working a day prior. That he probably configured amp incorrectly. He eventually wired correctly (did not acknowledge it worked, possibly out of embarrassment). I then told him importance that speakers (ohm load) must be wired correctly for amplifier not to be overloaded. He left charging us $695 with amplifier way overloaded and shutting off. What was a room reconfiguration led to amplifier overload and being able to produce, shutting down. I called him immediately once we discovered issue. He said we would need to schedule another appointment. I told him (Dave) I wanted refund- he then texted 800 number that Best Buy will need to handle. This all happened yesterday, today I called ... Best Buy refused refund stating Dave can come back out to work no issue. I told them we spent another $295 to have local co come and fix issue Dave created. Best Buy stated no refund. I'd sure like to speak with someone higher up because this in insane
Response from Best Buy
May 13, 2026
Hey there, Raymond! Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience with your amplifier and our Geek Squad. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #151811" for reference. You can find us here: Twitter(X): https://bby.me/Cid1VW Facebook: https://bby.me/2ATQnu Instagram: https://bby.me/sNxwBr
Margaret M
May 05, 2026
3 out of 5
The selection at this Best Buy is impressive, and the staff is generally helpful and knowledgeable. However, I found the checkout process a bit slow and the store can get quite crowded on weekends. Overall, it's a decent place to shop for electronics but could improve on efficiency.
E A
April 29, 2026
5 out of 5
Twas 3 months after Christmas and, although I was disappointed that I can't yet turn subhuman by fully integrating with A.I. via brainchip so I can stop thinking for myself, I picked up an external dvd player and have access to my dvd collection. Just a few more years and I'll be able to download them straight into my brain(the ones that are AI approved at least) let's get on with it best buy, fry my brain with radiation
Cool P
April 28, 2026
1 out of 5
Terrible just terrible, waited in for half and hour and I put an appointment just for them to tell me they couldn’t help me
Response from Best Buy
April 28, 2026
Good Afternoon, Peter, We would love to learn more about this situation, where you were unable to get the help you sought when you came to the store. Please start by sending us a private message with your Google review case ID on social media: #146825. - Facebook (https://bby.me/x9b3ME) - Twitter/X (https://bby.me/Ay4ixi) - Instagram (https://bby.me/JQAxYD)

About Best Buy Jensen Beach

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