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Frequently Asked Questions About Best Buy Gilroy
How do I check product availability at the Gilroy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gilroy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gilroy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gilroy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1766 reviews)
CHAONAN L
March 21, 2026
1 out of 5
I ordered a gaming laptop from the Best Buy website on January 29, with an expected delivery date of February 10. However, it was marked as delivered on February 6 at approximately 1:00 PM, five days earlier than scheduled.
Later that same afternoon, around 3:00 PM, the delivery driver returned and took the package from my doorstep. As a result, I never received the laptop.
I contacted Best Buy and waited for the outcome of their investigation. I was later informed that they could not provide a reshipment or refund and was advised to contact local law enforcement and my bank. I filed a police report, and the police recommended that I continue pursuing the matter directly with Best Buy.
As a consumer, I am deeply disappointed with how this situation has been handled and expect a reasonable resolution. I am requesting a refund or replacement, as the issue occurred during the delivery process arranged by Best Buy!
Mary W
March 16, 2026
5 out of 5
Very helpful solving a computer problem.
Orlando V
March 11, 2026
1 out of 5
Muy mala experiencia en esta tienda, personal incapacitado y sin sentido común para ayudar al cliente, no tienen experiencia ni para poder hacer un intercambio para adquirir un nuevo teléfono, nunca volveré a esa sucursal...
Bob A
March 06, 2026
3 out of 5
Same old discount electronic retail box store without much discount in a narrowing retail market of overkill in the Amazon Walmart duopoly. This store aligns with several others in central California: consistently managed and laid out as Target withers away and circuit city and fry’s and computer shopper are long dead. Ok boomer - so 12 TB drives are $400 now compared to $109 in May 2024 for enterprise SATA CMR with 5 year warranty. Funny how domestic brands are subject to full blown Chinese tariffs, and even worst corporate piggery. I guess in a year or two it might feel like Black Friday again, but until then I’m not paying for AI companies appetite on all storage for enterprise while we shuck low grade external refurbs. Bite me! Same story different day. Save your cash. Just wait until they earn your cash - don’t dare revolve credit on inflated markets’ price propaganda.