Best Buy Port Richey

Brayden at gulf view mall is one of Best Buy’s best customer service agents I have ever ran into. We came to him with a heap of issues looking for helpful solutions and was treated with patience, understanding and such a willingness to solve an issue for us. Even when he didn’t have all of the information, he took the time to find it for us. There aren’t a lot of customer service reps like him anymore….definitely management material.

Great service

Always friendly always clean always stocked with items and never have a problem with returns geek squad very helpful in store

A week ago, I became the victim of a scam at the Best Buy store in New Port Richey, Florida. I went there to buy an iPhone 17 Pro Max and clearly told the sales representative that I needed the phone to be unlocked because I was sending it to my brother in Europe. I asked specifically if it would be unlocked, and I was told, “Yes, you just need to pay the full price.” I agreed and paid the full amount for the phone. Now my brother cannot use the phone in Europe because it is not unlocked. To make matters worse, I later discovered that I had also been enrolled in a contract with a phone carrier without my knowledge or consent. I have been a loyal Best Buy customer for 14 years, but this experience has been extremely disappointing. I feel misled and deceived. Please be careful when making purchases and always double-check everything before leaving the store.