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Frequently Asked Questions About Best Buy Norwalk
How do I check product availability at the Norwalk Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Norwalk Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Norwalk stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Norwalk Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2470 reviews)
Jessica L
May 07, 2026
1 out of 5
I am working on a high stakes legal case for the past 3 years.
I had 3 years of extremely sensitive and consequential legal documentation disappear... The computer malfunctioned 3 months after purchasing it from best buy. I went to geeksquad to get it repaired. I explained to the rep (Alex Jasmin) for about 10mins straight how critical the documents within the the laptop were and that none were to be removed from the device.
He seemed to understand and assured me nothing would be lost. Fast forward 3 days. I check the laptop and to my surprise all the 3 years legal documentation vanished. I called Alex. He seemed very unconcerned by it. He stated "we took everything from the user folder". But somehow he left everything else behind. He explained remainder was "most likely" in my one drive. I checked 15 different emails logging into different onedrive accounts. Nothing was found. And guess what. Bestbuy is not taking any action to resolve this issue so far. This is grounds for a lawsuit. To take 3 years of hard legal work and have it erased is a severe issue. If you read this the indivisual responsible for this is Alex Jasmin at the BestBuy in Norwalk. I highly advise do NOT leave your device with this indivisual. I am filing an official complaint and potential lawsuit related to this issues.
Response from Best Buy
May 08, 2026
Good morning, Jessica,
We couldn't fathom how devistating it would be for three years worth of files not to for three years of files unable to located. We'd be happy to take a look and see what options may be available. To do so, please send a private message to Facebook (https://bby.me/LBFvlt), Twitter/X (https://bby.me/Hatg2p), or Instagram (https://bby.me/BMKWtU) and include the phrase Google Review 149982.
R R
April 27, 2026
5 out of 5
What a wonderful welcome!!!
Thank you Marcus and Arturo for making our visit fun. We came in to get a new TV and Arturo happens to be a Samsung specialist, since we only buy Samsung TV’s this was a great experience.
We also got to chat with Marcus about other products and we learned that he is also from Hawaii, ohh how we miss the food and weather. We purchased a new TV but the warm welcome and wonderful customer service is what brings me back to this store. Thank you!
Melanie B
April 19, 2026
5 out of 5
I go buy a phone and jay so am able and very good service thank you jay !
RITA P
April 16, 2026
5 out of 5
well They are Good But they needed more work on Appt times exactly 💯 🙄