Best Buy Washington

Only go here if you want no help, terrible customer service and terrible product knowledge...... you do want to go here if you want some 19 year old kid to hound you about switching to a Verizon plan after telling him no 20 times and then he tells you he can only help you if you want to switch and buy a Verizon plan....... the employees are more worried about being huddled up talking to each other and watching videos on there phone..... this store is a mess and the people that work there have zero concern for what you want...... the reality is it is a minus 5 star store😡

I’ve been trying to get my laptop fixed with Geek Squad for three weeks and they have dropped the ball every step of the way. When I first brought my laptop in, they told me they would be shipping it out for repairs that day, but didn’t do so until a week later when I spent an entire day on the phone trying to get a hold of them to remind them to do so. (Apparently there was some confusion where the agent who checked me in left an unclear message to the people who were supposed to ship it out, which didn’t get fully resolved until I called them.) Upon checking the status of my delivery today, I learned that UPS had found a problem with the shipping (it seems like Best Buy may have forgotten to put a battery warning sticker on the package?). UPS says they contacted Best Buy, and as far as I can tell Best Buy has taken no action to remedy the situation. They’ve been entirely uncommunicative and difficult to get a hold of throughout this entire process, and from here on out I intend to avoid purchasing a Best Buy product ever again.

Ryan at Best Buy is the GOAT! Such an awesome asset to have at this location. THANKS Ryan!

Terrible no install on car audio The rest of the store looked poorly stocked Looks like it will close any day now