Best Buy Washington

I was told on the phone to bring my ring doorbell in and they would check it. When I got there, the greeter named Matt told me they didn’t do that and I said they told me on the phone they did and he said you probably were talking to someone in another country sorry and walked off.

The store was kinda hectic but once I got with Alex he made everything super easy. We didn’t have a ton prepared when we got there and he was super helpful. I also forgot my ID and Alex found my number and got it back to me. Shout out Alex!

I bought a new laptop and the Geek Squad did a quick and great job transferring information from my old laptop to the new one!

My Laptop was acting up so I made an appointment to bring it in. They kept it, at the end of the day, it was ready. The next day I went to pick it up. Nothing was fixed. The only thing they did was make it a bit faster when logging on. Everything else was still not working right. I got so discouraged, I called the Membership number and ordered another brand new Laptop over the phone. The man Jay said it would be shipped to the store on August 8. He made an appointment for me for them to move the data from the old one to the new one. I got there early. The woman looked up my order. Told me it was shipped from Ohio and it should be on the delivery truck that was unloading as we were speaking. She was purposely lying to me. Then I found out it wasn't on the truck. Someone else looked up my order. Said it had been canceled. Then told me it has not shipped yet and the delivery is now the 12th. I was not going to make the 2 hour drive to the store so many times due to their lies and mistakes. After being there 2 hours I was so annoyed. I came home. I canceled the order and my Membership. Considering all the problems in the store plus, I thought my Membership would pay for a new Laptop. But as it turns out, they only replace it within 2 years of the purchase. This one was already replaced in 2020. Membership is worthless unless it breaks within 2 years. I have been paying the yearly Membership fee since 2018. I might buy another Laptop but it won't be purchased at any Best Buy. Incompetence at its Best. Can anyone imagine telling someone to go to Facebook to resolve the Problem? A phone call would have sufficed. Definitely The Twilight Zone!