Already regretting my decision to buy with Best buy I purchased a washer and dryer which was supposed to be delivered today I received a text message yesterday confirming that it would be delivered the next day in between 8 and 12:00 so I took off work came over to the new apartment so that I can be here on time and at 8:00 a.m. I received a text message saying that my delivery would have to be scheduled
Response from Best Buy
March 12, 2025
Hello there, Lisa.
Thanks for taking the time to leave us your feedback. We understand the importance of maintaining appointments. We would like to assist in any way that we can. You can connect with a live representative through one of the social media platforms listed below. Please send us a private message including your full name, email address, and phone number to complete the documentation process. Also, please reference Google Review #64917657.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Regards,
^Jason
Thank you to the wonderful Geek Squad serviceman for helping me fix my GoPro today! I really appreciated the wonderful, quick, and reliable service I received today. I came in looking for help in getting the charging door re-opened before my ski trip. They were able to take it into the backroom and figure out how to take it apart and fix it in under 30 minutes! I highly recommend this Best Buy location to anyone in the area!
Just waited for 35 minutes to be sold a smart watch. Only person to help me was the Verizon rep that tried to get a Best buy employee over to me multiple times. I was glanced at by them as they walked by ignoring me. Worst customer service - this is why retailers are going out of business - sadly it’s easier to buy online. Will not return to Best Buy ever again.
Response from Best Buy
March 02, 2025
Hello, Marissa.
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 64881548.
Best,
^AllisonS