How do I check product availability at the DeKalb Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local DeKalb Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy DeKalb stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the DeKalb Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1225 reviews)
Tom G
August 22, 2025
1 out of 5
You can not call the vocal Best Buy you end up getting someone in some other country or some other state and they cannot speak English very well and they are not helpful whatsoever and it takes forever to try to get to talk to a real person and when you do, they cannot help you Best Buy has gotten worse I do not and will not buy from them
Response from Best Buy
August 22, 2025
Hello, Tom,
I can understand that having concerns with not getting the support you want over the phone can be difficult. If you would like support you can certainly reach out to us on any of our Social Media Profiles below with Review 33457.
Facebook (https://bby.me/pjg9pc), Twitter/X (https://bby.me/qh23ia), Instagram (https://bby.me/9g8ppy)
Sincerely,
^ Tommy
Brianda H
August 19, 2025
1 out of 5
Instead of checking if they carry a specific item the guy in the front simply said I don’t believe so. I would have appreciated if he checked or suggested a different product.
Response from Best Buy
August 19, 2025
Good Afternoon, Brianda.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#31791" for reference. You can find us here:
Twitter(X):
https://bby.me/81si86
Facebook:
https://bby.me/2ps834
Instagram:
https://bby.me/se9prm
Kind Regards,
^Trey
tracey f
August 10, 2025
5 out of 5
Very helpful
Tyson H
August 04, 2025
5 out of 5
Went in today to get some led lights. I had to go in to return one of the lights because of problems with the adhesive. Marc was very helpful in making my return quick and easy!