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Frequently Asked Questions About Best Buy DeKalb
How do I check product availability at the DeKalb Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local DeKalb Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy DeKalb stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the DeKalb Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1254 reviews)
Jonathan R
May 01, 2026
5 out of 5
Man this place has great costumer service. I couldn't walk 3 feet without someone asking me if I needed some help. I must look lost in this place. If want a tv this is the place to be. They have a endless sea of flat screen tvs. Who is buying all these dam tvs? Bring back the 90s car audio displays. My gummy worms I bought at checkout were bussing though.
marisol m
May 01, 2026
1 out of 5
I send my laptop to repair in this store, charge me for the repair, then return the laptop with a closing problem. I took back the laptop to complain, the manager accused me of being responsible for the damage. (They offer me a warranty knowing I bought my laptop somewhere else), they took the laptop to repair the damages and then return my laptop broken, don’t return the money of the warranty and missing 8 screw and terrible conditions. Terrible customer service and terrible repair services.
Don’t come to this store.
Response from Best Buy
May 01, 2026
Good Afternoon, Marisol,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience with your laptop repair process. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #147831" for reference. You can find us here:
Twitter(X):
https://bby.me/S72tYx
Facebook:
https://bby.me/YrKyBx
Instagram:
https://bby.me/dIzunt
L G
April 08, 2026
1 out of 5
So I was at the Dekalb Best Buy band enquired about a delivery of Pokémon cards. I was looking for the etb for my grandson. I know they had them according to internet. The kid behind the counter told me they had them and they would be selling them on Friday. So I thanked him and left. This morning which is Wednesday, they sold them all. He flat out lied to me. He also told me I would have to be there at 5:00 am and stand in line, which is fine but he also said it would be raining which it won't be. What kind of store is this. The employee's lie to the customer's. Because I am older woman they don't want my business? I will never buy another product from Best Buy. You just can't trust them here in Dekalb Illinois. Shame on you Best Buy. You need to do better.
Response from Best Buy
April 08, 2026
Hey,
We understand being misinformed about product is upsetting. Feel free to connect with us on social media link. Mention review # 139669 when doing so.
Facebook (https://bby.me/GBZw8w)
Twitter/X (https://bby.me/tLOpOm)
Instagram (https://bby.me/IgUFY9)
josh G
April 08, 2026
1 out of 5
Zero stars. The employees literally lie about product availability. Went out last night asked for an item that was in stock in store for the manager BJ to lie about the item. Said it would release Friday meanwhile they sold it all this morning. BJ lies about product availability. Don’t trust this 🗑️
Response from Best Buy
April 08, 2026
Hi there Josh,
Thank you for your review. Feeling misled regarding the release of a product can be disappointing and frustrating. This is not the kind of experience we want our customers to have. We'd like to follow up to address this and document. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/RmJood)
- Twitter/X (https://bby.me/GjeEjb)
- Instagram (https://bby.me/j11KLq)
When reaching out, please reference your Google Review 139656.