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Best Buy DeKalb
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy DeKalb
How do I check product availability at the DeKalb Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local DeKalb Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy DeKalb stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the DeKalb Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1192 reviews)
Justin J
December 14, 2024
4 out of 5
Smaller Best Buy than others. Quite a few very helpful staff available. Seemed like they didn't carry the selection of products I am used to in a larger store.
David D
December 11, 2024
5 out of 5
I love the way this Best Buy is set up and everyone working there was extremely helpful and courteous.
Corey C
December 09, 2024
1 out of 5
This store simply doesn’t need to exist. Everything they have labeled as “in store” in their app isn’t actually there. This has happened every single time I’ve been there for something specific. I’m not sure what the point is of having a physical location if you stock nothing and have no intention of restocking the items you advertise are available. Seems like a gigantic waste of resources and everyone’s time.
Response from Best Buy
December 10, 2024
Hi Corey,
Thanks for sharing this review with us here. I'm concerned to hear about this experience that you had recently, and can understand your disappointment regarding the product that you were looking for not being available in our store immediately. We'd be happy to discuss this further with you to document this feedback properly and address these concerns. To do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64537327.
Thanks,
^Caleb
BestDealsOnTheWeb
December 01, 2024
5 out of 5
Staff was AMAZING! Trey Sherman was patient and very knowledgeable. We didn't feel pressured to buy but we felt were treated as important customers and with respect. Items we bought were reasonably priced and in stock.