Best Buy Rock Hill

I called to ask a simple question the AI that answered would not send me to the right location. It hung up on me then when I finally got through to a live person, they wanted tons of personal information just to answer a simple question. I think this is ridiculous. I will not be shopping here again if this is their policy

There was very little inventory on the floor. Their reply was to go to their web page :(

Not good here lately. Not pleased with lack of available and knowledgeable staff. Staff are unprofessional, busy talking with coworkers, or nowhere to be found! They can’t seem to answer questions about tech. Long waits for help and usually cannot provide help if you do get someone. Customer service center is unhelpful and has terrible wait times also. Geek Squad doesn’t seem to know what they are doing most the time to offer support. Seem to be hiring people without a good knowledge base. 1-800 number gets you nowhere good! Looking elsewhere in the future for tech needs, or trying a different location.

Used to be good but not so much anymore. The geek squad staff they have changes often and they don’t appear to know very much to be called geeks. This goes for in store and phone geeks. On phone you get someone who doesn’t speak English or understand how to help from language barrier. Last time I brought my laptop in to the store to be looked at, the young girl didn’t seem to have a grip on how to fix the problem. We sent it to be shipped to geek squad repair location. They claimed no issues were found and nothing could be done. What?!? Why am I paying for an expensive Best Buy membership if it’s useless when help is needed? Thinking of canceling membership. Seems like I’m wasting money. They are not helpful at this location with other things either. If you have to speak to someone in customer service, you will be waiting for a very long time in line. Usually they find no resolution after waiting so long either. If you need geek squad you have to sign up online and end up with someone who doesn’t seem to want to help you nor know how to help. Any area is failure here! Came in to look at tv’s one day and guy and girl were flirty chatting. We stood there for a few minutes waiting to be acknowledged. I interrupted to ask for help. They turned and stared at us. I said can one of y’all help us look at tvs? Guy said he could and he told the girl to go help another customer that needed help in the store. She seemed annoyed that we interrupted her flirting and was sent to do her job. Same guy another time we were in there walker by us and when we asked if he could helo he just said nope and kept walking by. What?!? Usually very young people working. Workers act lazy and are often talking with each other instead of assisting shoppers. Another time I had to hunt down someone to help me find a computer accessory. I found two staff members chit chatting and interrupted to ask which one of them would be willing to help me. They stared at me like I was bothering them. Girl said I can help ya. She smelled stringy of a substance she should not be using in the job. Communicated with gen z unprofessional lingo and mannerisms. Then she proceeded to say she doesn’t think they make what I need anymore, or they may have to order it. She had no idea about my internet related question. She said hold on while I get a guy who might know. We waited 15 minutes and no one came to help. We left the store. I researched what I needed and found items on Amazon! Best Buy lost my business. Do better! I don’t plan on going back to Best Buy anytime soon. I will just order online or maybe try a different location. Otherwise when technical help is needed, I will go elsewhere to a pc repair store. Workers today want to get paid to do nothing. World is going downhill so fast!