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Best Buy Johnson City
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
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Frequently Asked Questions About Best Buy Johnson City
How do I check product availability at the Johnson City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Johnson City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Johnson City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Johnson City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3154 reviews)
Randy D
January 18, 2025
1 out of 5
About Best Buy: We had a TV purchased from there. It stopped working about 11PM on a Saturday night. I found all of the receipts. The one-year period was the night before, the night it stopped.
I called the next day, Sunday, when they opened. Explained above. I'd have to talk to a manager on Monday because it was 'out of warranty.' I explained it died in the warranty period, but they were closed. A service person called back on Monday and said 'Nope, out of warranty, sorry.' I again explained that it died on the last day of the warranty but they were closed at 11PM. They didn't care.
That was the last time I used them and it's a huge loss for them because I stay updated on electronics. We have TV's and electronics in every room (3 TV's alone in the main living area), garage, basement and several areas outside. My Microsoft 365 was annually renewed through them, cancelled that, used another source.
@bestBuy #bestbuy
Response from Best Buy
January 18, 2025
Hello, Randy,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64701502 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Reva H
January 16, 2025
1 out of 5
If I could do zero stars I would absolutely worst customer service ever I placed my order and it said it'll be ready in one hour waited to hours and they swear up and down they don't have it they have no notification on my order called support they told me to wait another hour for my order why the hell would they're webystate one hour for pickup instead of just saying I don't know when your order will be ready this place is a rip off
Response from Best Buy
January 16, 2025
Hello, Reva,
Thank you for leaving us a review. As a consumer, I appreciate the assurance that my in store pickup orders will be handled promptly and effectively. While we aim to prepare most orders within the projected time limit, many factors may occasionally influence the pickup time. We appreciate your feedback and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (facebook.com/BestBuy)
Twitter/X (twitter.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64681063" when reaching out to us via social media.
Thank you,
^Ruby
Chase E
January 12, 2025
1 out of 5
Store is ran by children. Line backed up with one cashier and one guy out shoveling snow. Priorities. Won’t be back.
Response from Best Buy
January 12, 2025
Chase,
Thank you for the review. I understand that your recent experience with Best Buy has not been a good representation of the sort of experience we would hope for you to have.e expectations we have in place.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64670723.
Regards,
^Kristy
Fishing F
January 08, 2025
1 out of 5
Waited for help in appliances. No one showed up. Went and asked for help. After 15 minutes no show and we walked out. Piss poor service.
Response from Best Buy
January 08, 2025
Hi there,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you didn't find the help you needed in our store, which I understand would be disappointing. We'd be happy to discuss this further with you to document this and any other feedback you have, and provide any assistance that you need. To do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64657997.
Thanks,
^Caleb