Best Buy Abilene

went there to buy a pc walked to the home pc department they had several displayed asked the employee what they had he told just order it on line i told him no I would like to just buy one what did he have in stock he told me he doesn't know ask if he would just show me where the keep them I'll look lol he told me they did not have any I walked off angry a young employee named hunter cought me on the way out asked what was wrong I explained he took me back over there and showed me many several pc I picked one out and bought it hunter even carried to the car for me

They always have what I need and the people are so helpful.

All were helpful in the return of a broken purchase. They went above and beyond! We will come back soon to purchase more items from this store.

In November last year, my gaming laptop (an ASUS that I absolutely loved) started to glitch, where the sound and screen on the left side of the screen would waver while playing, so I brought it to the store to get it repaired. I was told that they couldn't fix it in-house, so they sent it to their repair factory, where, for 2 months, my computer went MIA. I called everyone I could to figure out where it was and why it was taking so long to get it back (I was given a 1-week to 1-month estimated fix time), but I finally got it back, only to discover it was bricked. Now it won't turn on, and not even the tech guys at Best Buy could pull anything from the hard drive; the 'repair' people destroyed it so badly. Well, for 5 MONTHS, I was given the run around by the store/corporate about who to talk to about getting some kind of discount until someone from HQ said it would be up to the local store manager to work out a discount for me. Well, it turns out the only way I would get any discount to replace the computer they killed was to get a refurbished laptop, for which I only got a $90-something discount. Well, despite being in 'excellent condition' I had to return the laptop because every time I woke it up, its configuration would be all messed up, and if I tried to play any games in a windowed-screen format, the game would disappear off into a corner of the screen that was non-existent that I couldn't even select no mater how many times I clicked on the game icon to bring it back up. Now I'm being told (as of today, 6/16/25) that since I already received a 'discount' for the computer I had to return, I would not be eligible, per company policy, for a discount to the next laptop I buy, which again, is to replace a wonderful gaming laptop that their own company destroyed. Once again, corporate said "oh, the only person who can give you a discount is the store manager," but per the manager I talked to today, the ONLY person with the authority to do ANYTHING about this, is on leave for the next two weeks, and like I said already, the current floor manager said I was SOL if I wanted to get any discount for a replacement laptop, which I use for school, illustration work, as well as gaming when I'm not at home. In short, don't come to these guys for repairs. A Total Tech member actually told me at this store that the 'repair guys' don't even try to fix the computers that are sent into them, preferring to simply replace the device if it's still under warranty, forcing clients to outright buy a new computer at full price if outside that timeframe.