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Services Offered
Geek Squad Services
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Samsung Experience Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Abilene
How do I check product availability at the Abilene Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Abilene Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Abilene stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Abilene Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2283 reviews)
Sean P
June 24, 2026
2 out of 5
Used Geek Squad. The guy in geeks quad was great. Very informative. I felt confident with him working in my laptop. Kudos to him.
Geek squad at this location is severely understaffed and the scheduling system in place is horrible.
The inability to contact the store is also a great reason to never use bestbuy again.
The requirement to schedule a pickup for a repaired item is horrible.
If there is any other way to deter folks from using Geek squad service, I am sure bestbuy will create it.
Again the gentleman that handled my laptop repair was fantastic and the only bareable experience I have with Best Buy.
Corporate policies in place are horrid.
Response from Best Buy
June 24, 2026
Hi Sean,
Thank you for sharing your feedback. It’s great to hear that the Geek Squad agent who assisted with your laptop provided a knowledgeable and positive experience. Your concerns about staffing, scheduling, store communication, and pickup requirements have been noted, as these factors play a large role in the overall service experience.
We'd appreciate the chance to document this experience and ensure it is addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/DrogzE)
- Twitter/X (https://bby.me/NWKaNu)
- Instagram (https://bby.me/YZHbpP)
When reaching out, please reference your Google Review 177005.
Diego S
June 23, 2026
1 out of 5
DO NOT ORDER META GLASSES. They don't cover the package to be discreet. Literally has WAYFARER META ALL OVER IT. They make the package so easy to open, ANYBODY can open it. So from me ordering up until it was "delivered," someone stole my glasses. I tried reporting it, NOBODY would help me. They wouldn't refund my money because I didn't have glasses to return. They all said it's not their department and they can't help me. So I'm out $300+ and nobody can do a thing. Best Buy will say they do not have anything to do with it, but that's who I ordered it from and I expected them to take responsibility for it, because they could have prevented it with the discreet packaging. They simply made it easy for whoever took them.
Response from Best Buy
June 23, 2026
Hello,
Thanks for taking the time to leave your feedback. It's unfortunate that you did not receive your purchase. We understand why you would be upset. We would love to take a look into this matter. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 176287 in your message to us.
X: https://bby.me/xoAYKQ
Facebook: https://bby.me/6NvxhW
Instagram: https://bby.me/KQa0PS
Eric W
June 10, 2026
1 out of 5
Customer service is garbage. Asked a question and was told to look it up online. Customer support is even worse. Bought a washer and dryer for pickup on a specific date and not one person can confirm if the items are available for pickup. Will never shop there again. Too many other options with much better service
Response from Best Buy
June 10, 2026
Hello Eric,
Thank you for your review. We appreciate your feedback, and aim to provide a better experience for you in the future.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/y6sT38, Instagram: https://bby.me/zfMyoj, or Twitter/X: https://bby.me/GXThk0 and reference Google review 171091 in the details you provide.
Adria
May 31, 2026
5 out of 5
Always have what I need!