The experience at the Best Buy store in Orange was absolutely terrible. After asking the staff multiple times to avoid open-box or damaged TVs they still brought us a damaged 85-inch TV. When we asked for another one, they showed us a floor model that looked like it had been mishandled. We had to escalate the issue to the manager, Jake, ( I don't really know who appoints them as managers.) surprisingly responded by being extremely rude and basically telling us not to come back to the store. Unbelievable service from someone who's supposed to be helping customers.I dont recommend buying TVs from Best Buy
Buy online, pick up in store was great. They filled my order so quickly and when I went in to pick up I was done in under 5 minutes. Smooth and easy!!
I have been a total member for years now and will not be renewing this July. I made a purchase on may 26th and cancelled it that same day. I was told to wait 7-10 business days for it to credit back to my account. We are on day 13 and still no refund! I have called the best buy number and keep getting people in Manila who read me a script and repeat back to me what I say. Nobody is actually addressing my concern and getting me back my money! I have been promised twice now that this would be escalated to the "back office" and upon today's call it was not done. So twice I was given confirmation number and twice nobody sent this elusive back office an email regarding my issue! I am going to ensure to get corporate's attention on this matter one way or another and believe you me I have time! This is not okay. Myself and my family spend good money here because we have never had an issue like this arise. Trust me amazon is easier to deal with and they don't even have brick and mortar stores. Beyond ridiculous. ZERO STARS! DO NOT BUY ONLINE FROM THESE JOKERS, SAVE YOURSELF THE HEADACHE AND GO TO A STORE. OTHERWISE YOU WILL GET PEOPLE ON OTHER COUNTRIES WITH LIMITED ACCESS TO HELP YOU WHEN A PROBLEM ARISES.