4 people bundled in the front . No one could help me told to go to geek squad and no one was there . Waste of employees
Response from Best Buy
July 14, 2026
Elaine,
This is not the service we want for those in need of assistance and we appreciate you bringing this to our attention. Please send a private message to one of the links below so that we can look into what happened and create better experiences.
Facebook (https://bby.me/vD9Ku3)
Twitter/X (https://bby.me/DejPoL)
Instagram (https://bby.me/s1hhxY Buy)
In your message please reference Google Review 187519.
I bought a TV, and while the product itself is great, the service process was frustrating. There was a misunderstanding regarding my order details; I needed someone to come and mount the TV on the wall, but the initial order wasn't set up correctly. I called two or three times, and they claimed I had selected the wrong option—having already paid $120, I was then told I had to pay an additional $30 for the mounting service. I agreed to the extra charge, but I am very unhappy with their professionalism. They failed to be punctual and wasted my time with unnecessary back-and-forth, which is particularly disappointing given that I am a frequent Best Buy customer. The service was terrible.
Good customer service understandable if products don't work
July 5 on Best Buy Oarange personal not too kind we ask to used a restroom no service wow, Best Buy