Terrific assistance with a pesky phone issue. Rob, the Geek, was the best.
The staff is always helpful and I am able to always get what we need.
Should be so difficult to contact the store the air lady sucks and was given the wrong ext. Should not take 6 calls to reach someone
Response from Best Buy
July 06, 2026
Hi,
I understand how frustrating it can be when you're unable to get assistance over the phone. We'd like the opportunity to discuss your experience. Please send us a private message through one of our social media link and reference Review #183841.
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Apparently the return policy was shortened to 15 days in April 2018. Resulted in store credit for a return. I’m trying to keep these big box stores in business, but they give no incentive. Once I use my give card, I guess it’s Amazon for peace of mind from now on. So long old friend.
Response from Best Buy
June 27, 2026
We understand the frustration when you were unable to make a return within our 15-day Return & Exchange Period. We do offer extended returns for our My Best Buy Plus and My Best Buy Total members. See more here: https://bby.me/IPBuPd
If you have additional feedback or questions, please reach out to us in a private message on Facebook (https://bby.me/8hdPSW), Twitter/X (https://bby.me/f9yYdI), or Instagram (https://bby.me/fHLgDt), and mention your Google review, 178966.