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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Baytown
How do I check product availability at the Baytown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Baytown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Baytown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Baytown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2425 reviews)
Jorge F
July 24, 2025
5 out of 5
Very helpful staff.
Eboni J
July 24, 2025
5 out of 5
I was not a fan of this location until today. Carlos was amazing and literally went out of his way to help me. I was so impressed I didn't even ask for help; he just did the right thing. Got the TV fixed in less than 20 minutes. I left happy, stress-free, and impressed. Nice job, Carlos; you made me a believer again.
Paula A
July 24, 2025
1 out of 5
I purchased a PC online and Best Buy sent Roadie to deliver it. They delivered it to the wrong address. I called and sent a message to the driver instantly to tell him to go back because I was standing outside and didn’t get my package. He said to contact customer support because he supposedly delivered it to the address in the GPS. I called customer service at BB and they said they would send me another the following day. Come to find out they cancelled my request because according to Roadie the package was delivered correctly. Now I’m sitting here with a police report and no PC because BB doesn’t want to be part of it. They said figure it out with Roadie. Best Buy is the worst.
Ivan L
July 19, 2025
1 out of 5
I recently went to Best Buy to purchase a new iPhone, and while I’m happy with the product itself, the in-store experience was frustrating. There were several employees just standing around or chatting, but no one offered to help me. I waited for a while after i had asked an employee for help, thinking someone would notice or approach me, but it never happened. I finally had to ask someone directly, and even then, the response felt rushed and uninterested.
Response from Best Buy
July 20, 2025
Hello, Ivan.
Not receiving the proper assistance when trying to make a purchase is far from the customer focused experience we aim to offer, and we appreciate you taking the time to bring this to our attention.
We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/xxh02v), Twitter/X (https://bby.me/1an7jc), or Instagram (https://bby.me/0vukpt). When you message us, please include your full name, phone number, email, and a copy of your Google review number #17992. We look forward to working with you.
Best,
^Allison