I was not a fan of this location until today. Carlos was amazing and literally went out of his way to help me. I was so impressed I didn't even ask for help; he just did the right thing. Got the TV fixed in less than 20 minutes. I left happy, stress-free, and impressed. Nice job, Carlos; you made me a believer again.
I purchased a PC online and Best Buy sent Roadie to deliver it. They delivered it to the wrong address. I called and sent a message to the driver instantly to tell him to go back because I was standing outside and didn’t get my package. He said to contact customer support because he supposedly delivered it to the address in the GPS. I called customer service at BB and they said they would send me another the following day. Come to find out they cancelled my request because according to Roadie the package was delivered correctly. Now I’m sitting here with a police report and no PC because BB doesn’t want to be part of it. They said figure it out with Roadie. Best Buy is the worst.
I recently went to Best Buy to purchase a new iPhone, and while I’m happy with the product itself, the in-store experience was frustrating. There were several employees just standing around or chatting, but no one offered to help me. I waited for a while after i had asked an employee for help, thinking someone would notice or approach me, but it never happened. I finally had to ask someone directly, and even then, the response felt rushed and uninterested.
Response from Best Buy
July 20, 2025
Hello, Ivan.
Not receiving the proper assistance when trying to make a purchase is far from the customer focused experience we aim to offer, and we appreciate you taking the time to bring this to our attention.
We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/xxh02v), Twitter/X (https://bby.me/1an7jc), or Instagram (https://bby.me/0vukpt). When you message us, please include your full name, phone number, email, and a copy of your Google review number #17992. We look forward to working with you.
Best,
^Allison